Invoicing & Order Processing Specialist

Zuellig Pharma; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Inclusive culture

Diversity & inclusion

Total Rewards

Growth opportunities

Work-life balance

Job summary

Zuellig Pharma is seeking a detail-oriented Order Processing Specialist in Taguig, Philippines. You will handle order entry, coordination with Sales and Credit, and ensure data accuracy while supporting our QA initiatives.

You will also liaise with clients and forwarders, maintain logs, and contribute to process improvements within ISO 9001 and ISMS frameworks. Join a team focused on healthcare accessibility and operational excellence.

Qualifications

• Experience in order processing and customer service processes.
• Familiarity with ISO 9001 and ISMS quality standards.
• Strong coordination with cross-functional teams.

Responsibilities

• Process orders accurately and promptly from multiple sources.
• Coordinate with Sales and Credit for approvals before cut-off.
• Verify data completeness to prevent errors in processing.
• Coordinate with clients, forwarders, and other departments.
• Update PO logs and support Mercury Drug direct-to-store accounts.
• Maintain POI uploading templates and data mappings for accounts.
• Retrieve and upload POS from customer portals to shared folders.
• Provide root-cause analysis of order cancellations for reports.
• Support CMIR, UOM updates for RPA/POI enrollments.
• Handle customer inquiries and complaints with timely responses.
• Ensure activities comply with SOPs and QA standards.
• Prepare for ISO/GSDP/ISMS/client audits.
• Participate in internal quality audits.
• Assist in client audits as needed.

Job description

Zuellig Pharma is seeking a detail-oriented Order Processing Specialist in Taguig, Philippines. You will handle order entry, coordination with Sales and Credit, and ensure data accuracy while supporting our QA initiatives.

You will also liaise with clients and forwarders, maintain logs, and contribute to process improvements within ISO 9001 and ISMS frameworks. Join a team focused on healthcare accessibility and operational excellence.