Invoicing Clerk

PT Anugerah Pharmindo Lestari; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Zuellig Pharma in the Philippines is seeking a detail‑oriented QA/Order Operations professional to support order processing, customer service, and quality assurance activities. You will ensure ISO 9001 and ISMS compliance, coordinate audits, and work closely with cross‑functional teams to maintain data accuracy and process integrity.

Join a leading healthcare solutions provider committed to quality, continuous improvement, and delivering reliable services to healthcare facilities across the

Qualifications

• Experience with ISO 9001 quality systems and ISMS.
• Strong attention to detail and data accuracy in order processing.
• Customer service mindset with timely issue resolution.

Responsibilities

• Process and encode orders from multiple sources with accuracy.
• Handle customer inquiries and complaints within SLA.
• Support ISO 9001 and ISMS compliance through procedures and records.
• Assist in internal and external audits (ISO, ISMS, client audits).

Skills

Order processing

Customer service

Quality assurance

ISO 9001

ISMS

Audit readiness

Job description

Job Description:

ZUELLIG PHARMA is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Duties and Responsibilities:

1. Order Processing

1.1 Facilitate accurate and prompt processing/encoding of orders placed through

various order sources:

- Sales Orders and Purchase Orders from customers, clients and sales reps.

1.2 Coordinates all sales orders that are on hold requiring PAF and credit approval

with Sales, and Credit for releasing before specified cut-off time.

1.3 Checks completeness of necessary data in order processing to prevent errors.

1.4 Coordination with other departments and external parties (clients, forwarders,

etc.) as needed.

1.5 Updating Purchase Order (PO) logs for specific accounts (Mercury Drug)

Direct to Store.

1.6 Process of manual template for POI Uploading for specific accounts

Mercury Drug Direct to Store.

1.7 Downloads Pos from customer portal and upload in the Bottomline shared

folder.

1.8 Provide the root cause analysis of cancelled orders and RUDs to CBM, and SCM for

CSL references and client report purposes.

1.9 Request for updating Customer Material Info Record (CMIR), Unit of Measure (UOM),

and ship to mapping for customers enrolled in Robotics Process Automation (RPA)

and Purchase Order Interface (POI).

2. Customer Service

2.1 Handles customer inquiries and complaints.

2.2 Provide feedback and results of investigation within the required responsetimelines.

3. Quality Assurance

• Ensure that activities are performed to carry out procedures and activities based on ISO 9001 and ISMS current version in compliance with Regional QA Standards.
• Ensure that all activities are performed in accordance with the Standard Operating Procedures (SOP) and Work Instructions (WI) as indicated in the Quality Manual.
• Ensure compliance with Product Vigilance guidelines. Adherence to company rules and regulations at work

4. Quality Assurance

• Internal Quality Audit
• ISO Audit / GSDP Surveillance Audits
• ISMS Audit
• Client Audits

WHY JOIN ZUELLIG PHARMA

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Data Privacy Notice: I understand that while processing my application, my personal data may be shared internally to individuals who will be involved in assessing my application. By proceeding with my application, I hereby give my consent to Zuellig Pharma Corporation/Metro Drug, Inc. to share my personal data internally.

Note: You may view the Zuellig Pharma Data Privacy Policy thru this link for reference - https://www.zuelligpharma.com/privacy-policy.