Internet Cafe Assistant

ERLS INTERNET CAFÉ; Davao del Sur; Remote; PHP 201,000 - 312,000; Full time

Job summary

A local internet café in Davao del Sur is seeking a customer support representative responsible for providing online assistance and managing website content. The role includes responding to customer inquiries via various platforms, updating online content, and monitoring online activity to gather feedback. The ideal candidate will possess excellent customer service skills and the ability to multitask effectively while maintaining a positive environment.

Qualifications

• Ability to respond to customer inquiries via email, chat, and social media platforms.
• Experience in managing website content including product descriptions and blog posts.
• Ability to monitor online activity and track customer feedback.

Responsibilities

• Provide online customer support to assist with inquiries and issues.
• Manage and update website content regularly.
• Monitor online activity and gather customer feedback.
• Maintain excellent customer service: interact with customers in a friendly, helpful manner and resolve issues.
• Demonstrate multitasking and problem-solving skills by handling multiple requests independently or with minimal supervision.

Skills

Excellent customer service skills

Strong communication skills

Multitasking abilities

Problem-solving skills

Job description

Job Description

• Provide online customer support: Respond to customer inquiries via email, chat, and social media platforms, resolving issues and providing assistance with online orders, account management, and technical support.
• Manage online content: Assist with the creation, updating, and maintenance of website content, including product descriptions, blog posts, and social media updates.
• Monitor online activity: Track website traffic, social media engagement, and online reviews to identify trends, gather customer feedback, and improve online presence.
• Excellent customer service skills: Possess strong communication and interpersonal skills with the ability to interact with customers in a friendly and helpful manner, resolve basic technical issues, and maintain a positive environment.
• Multitasking and problem-solving skills: Ability to multitask effectively, handle multiple customer requests simultaneously, and troubleshoot basic technical issues independently or with minimal supervision.