Customer Service Representative

Hotdish; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Hotdish is seeking a Social Media & Customer Support Assistant to manage comments and messages across company pages, helping customers with problems and guiding them toward purchases.

The role centers on solving customer queries, driving sales through chat, and ensuring smooth order processing with accurate data tracking.

Qualifications

• Excellent written English with professional tone.
• Experience in digital customer service and closing sales via chat.
• Proficient with social media platforms and basic data/tracking sheets.

Responsibilities

• Read and respond to DMs and comments with clear, polite language.
• Convert inquiries into sales by recommending products and up-selling via chat.
• Coordinate with teams to process orders and ensure on-time deliveries.
• Maintain accurate sales and order data in tracking logs.

Skills

Written English

Sales & CS chat

Social media familiarity

Data recording

Teamwork & resolve

Tools

MS Office

Chat moderation tools

Social media platforms

Online tracking sheets

Job description

JOB SUMMARY

The Social Media & Customer Support Assistant manages all comments, messages, and inquiries on the company’s social media pages. This role focuses on helping customers, solving their problems, and using everyday chat interactions to drive sales and process orders.

KEY RESPONSIBILITIES

• Customer Support & Chat: Read and respond to direct messages and comments, answer questions, and resolve complaints using clear, polite, and grammatically correct written language.

• Sales & Conversational Commerce: Turn inquiries into sales by recommending products, upselling, cross-selling, and processing customer orders.

• Order & Workflow Management: Coordinate with Accounting, Dispatch, and Delivery Riders to process orders and ensure accurate, on-time deliveries.

• Data & Tracking: Keep sales sheets, customer data, and order tracking logs accurate and up to date.

• Brand & Market Awareness: Stay updated on company products, monitor online chat trends, and maintain the proper brand voice.

• Data Privacy & Compliance: Follow company policies, ethical guidelines, and data privacy regulations.

• Flexibility: Take on other tasks or adapt to new operational roles as needed by management.

SKILLS & QUALIFICATIONS

• Communication: Excellent written English skills (spelling, grammar, and punctuation) and the ability to maintain a professional tone.

• Sales & Customer Service: Experience in digital customer service, upselling, handling complaints, and closing sales via chat.

• Tech Proficiency: Familiarity with social media platforms, chat moderation tools, MS Office, and online tracking sheets.

• Organization & Accuracy: High attention to detail when recording data and the ability to multitask in a fast-paced environment.

• Problem-Solving & Teamwork: Strong conflict-resolution skills and the ability to work well with cross-functional teams under pressure.