Helper

Terry Pisonet; Manila; On-site; PHP 200,880 - 267,840; Full time

Job summary

A local internet cafe in Metro Manila is seeking an Internet Cafe Helper to assist with daily operations. This role involves providing customer service, technical support, and maintaining the cafe environment. Candidates should have a high school diploma and good computer skills. Flexibility to work various shifts is necessary.

Qualifications

• Proficiency in using common software applications (e.g., word processors, spreadsheets, browsers).
• Ability to interact with customers politely, patiently, and effectively.
• Must have flexibility to work varying shifts, including evenings and weekends.

Responsibilities

• Greet customers warmly and provide excellent customer service.
• Monitor computer performance and troubleshoot minor technical issues.
• Maintain a clean and organized cafe environment.

Skills

Customer Service

Basic Computer Skills

Teamwork Skills

Attention to Detail

Organizational Skills

Problem-Solving Skills

Education

High School Diploma or equivalent

Job description

Job Title

Internet Cafe Helper

Department

Internet Cafe Operations

Reports To

Internet Cafe Manager/Supervisor

Summary

The Internet Cafe Helper is responsible for assisting in the day-to-day operations of the internet cafe, ensuring a clean, organized, and customer-friendly environment. This role involves a variety of tasks, including customer service, technical support, and general maintenance.

Essential Duties and Responsibilities

Customer Service

• Greet customers warmly and provide excellent customer service.
• Assist customers with computer usage, including basic troubleshooting and software navigation.
• Answer customer inquiries regarding internet cafe services, pricing, and promotions.
• Resolve customer complaints promptly and professionally.

Technical Support

• Monitor computer performance and troubleshoot minor technical issues.
• Assist with basic computer repairs and software installations.
• Ensure all computers are properly functioning and have the latest updates.
• Assist with network connectivity and troubleshooting.

Cafe Maintenance

• Maintain a clean and organized cafe environment.
• Clean and sanitize workstations, keyboards, and mice regularly.
• Ensure adequate supplies of printer paper, coffee, snacks, and other consumables.

Qualifications

• High School Diploma or equivalent: A basic level of education is necessary.
• Basic Computer Skills: Proficiency in using common software applications (e.g., word processors, spreadsheets, browsers) is crucial.
• Excellent Customer Service: The ability to interact with customers politely, patiently, and effectively is paramount.
• Teamwork Skills: The ability to work collaboratively with other staff members is essential for a smooth-running operation.
• Attention to Detail: Accuracy and meticulousness are vital for tasks like maintaining records and ensuring equipment is in good condition.
• Organizational Skills: The ability to manage multiple tasks, prioritize, and maintain a clean and organized workspace is important.
• Flexibility: Willingness to work varying shifts, including evenings and weekends, is required.
• Problem-Solving Skills: The ability to identify and resolve minor technical issues is beneficial.