International CSR - Hybrid & Night Shifts + Php30k Sign-On

Manulife John Hancock; Lapu-Lapu; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Signing bonus

Hybrid work arrangement

Job summary

Manulife Contact Center is seeking Customer Service Representatives who are genuinely excited to help our customers across the United States, Canada, and Asia by providing product and services information and resolving concerns. A signing bonus of PHP 30,000 is offered for hires who start between October and December 2026, with terms and conditions applying.

Q4 slots are limited and offered on a first-come basis.

Qualifications

• Experience in call center settings, preferably international voice.
• Two years of college, an associate degree, or a bachelor's degree completed.
• Willing to work night shifts, full-time, including weekends and holidays.
• Hybrid work arrangement, onsite in Lapu-Lapu City and remote as needed.

Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests
• Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Skills

Call center experience

International voice

Typing 35 wpm

English communication

Education

Two years college

Associate degree

Bachelor's degree

Job description

Manulife Contact Center is seeking Customer Service Representatives who are genuinely excited to help our customers across the United States, Canada, and Asia by providing product and services information and resolving concerns. A signing bonus of PHP 30,000 is offered for hires who start between October and December 2026, with terms and conditions applying.

Q4 slots are limited and offered on a first-come basis.