Customer Support Representative | 30K Signing Bonus*

Manulife Global Solutions (MGS); Lapu-Lapu; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Signing bonus PHP 30,000

Hybrid work arrangement

Job summary

Manulife Global Solutions (MGS) in the Philippines seeks Customer Service Representatives to assist clients across the United States/Canada/Asia, delivering product and service information and resolving concerns. A Php 30,000 signing bonus is offered for hires starting between October and December 2026.

Qualified candidates may walk in for an onsite interview; night shifts and a hybrid onsite/home setup are required to accommodate business needs.

Qualifications

• Experience in a call center with international voice work preferred.
• Open to college undergraduates with at least 2 years of international voice account experience.
• Completed 2 years of college or higher (Associate/Bachelor degree acceptable).
• Amenable to night shifts, weekends, and Philippine holidays as required.

Responsibilities

• Answer incoming calls regarding policy/contract information, issues, service questions and general client concerns.
• Deliver excellent customer service by accurately and efficiently addressing inquiries.
• Resolve or negotiate win-win solutions, or escalate to appropriate resources as needed.
• Document and track significant caller discussions or complaints and follow up on requests.
• Communicate production updates and challenges to management and the business unit in a timely manner.

Skills

Customer service

English communication

Multi-tasking

Typing 35 wpm

Education

2 years college / Associate or Bachelor's

Job description

Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
Php 30,000 Signing Bonus*
For candidates who start employment from October to December 2026. Terms and conditions apply*
Kindly note:

• Qualified candidates will receive a message confirming that they may proceed with a walk-in application at the site.

• Walk-in candidates with a confirmed interview schedule will be prioritized and accommodated onsite.

• Q3 slots are limited and offered on a first-come, first-served basis. Should the slots be filled, you may be considered for a later hiring date.
  

Position Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns

• Deliver excellent customer service by accurately and efficiently answering customer inquiries and request

• Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources

• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary

• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats
  

Required Qualifications:

• EXPERIENCE: Preferably with call center experience (international voice). Open to college undergraduate with at least 2 years of international voice account experience.

• EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree

• SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)

• HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Mactan Lapu-Lapu, Cebu City

Preferred Qualifications:

• Excellent English communication skills (spoken and writing)

• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)

• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem

• Minimum keyboarding skills of at least 35 words per minute

• Ability to multi-task and navigate multiple applications at the same time.
  

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.