Customer Service Representative | 30K Signing Bonus*

Manulife Global Solutions; Quezon City; Hybrid; PHP 312,000 - 357,000; Full time

Benefits offered by this job

Signing bonus Php 30,000

Hybrid onsite/remote work

Job summary

Manulife Contact Center is hiring Customer Service Representatives to assist clients across the United States, Canada and Asia with product and service information. A signing bonus of Php 30,000 is offered for candidates joining between October and December 2026.

The role requires call center experience (international voice), 2 years of college or higher, and willingness to work night shifts in a hybrid onsite/remote setup at U.P. Ayala Technohub, Quezon City.

Qualifications

• Experience in international voice centers preferred
• Completed 2 years in college or equivalent degree
• Willingness to work night shifts, including weekends and holidays
• Hybrid work setup: onsite or remote as needed; location is Quezon City

Responsibilities

• Answer incoming customer calls about policy/contract information and service questions
• Deliver accurate information and resolve inquiries with efficiency
• Negotiate and resolve issues or escalate as needed
• Document significant interactions and follow up with customers
• Provide timely production updates to management and stakeholders

Skills

Call center experience

English communication

Typing 35 wpm

Education

2 years college / Associate or Bachelor's degree

Job description

Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.

Php 30,000 Signing Bonus*

For candidates who start employment from October to December 2026. Terms and conditions apply*

Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.

Position Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
• Resolve or negotiate win-win solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Required Qualifications:

• EXPERIENCE: Preferably with call center experience (international voice). Open to college undergraduate with at least 2 years of international voice account experience.
• EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree
• SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
• HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City

Preferred Qualifications:

• Excellent English communication skills (spoken and writing)
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
• Minimum keyboarding skills of at least 35 words per minute
• Ability to multi-task and navigate multiple applications at the same time.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.