International Client Support Specialist - Retirement Plans

Emapta; Makati; Presencial; PHP 559.000 - 669.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prime Makati office

HMO coverage

Day shift

Weekends off

Salary advance

Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Annual leave pool

Mentorship program

Career growth

Descripción de la vacante

Emapta Philippines in Makati is seeking a Client Support Specialist to strengthen client relationships, coordinate retirement plan requirements, and resolve inquiries across international accounts. This full-time, onsite role offers day shift with weekends off and a competitive salary package.

You will communicate clearly with clients and internal teams, manage payroll, benefits, and compliance processes, and support documentation and training initiatives.

Formación

• Bachelor's degree preferred, or equivalent relevant professional experience.
• At least 2 years of experience in customer service, client services, 401(k) administration, US or local payroll, benefits administration, retirement plans, or related HR/administrative functions.
• Excellent written and verbal English communication skills, with proven ability to handle customer inquiries, explain information clearly, resolve concerns, and maintain positive stakeholder relationships.
• Strong customer service experience is highly valued; exposure to 401(k), pension, profit-sharing plans, payroll, or benefits administration is an advantage but not required.
• Familiarity with compliance, reporting, documentation, and administrative processes is preferred.
• Strong organizational, problem-solving, and attention-to-detail skills, with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Excel, Outlook, and Google Docs, with the ability to quickly learn web-based systems, portals, and digital tools.

Responsabilidades

• Facilitate communication among clients, internal teams, administrators, payroll and benefits providers, advisors, and external partners.
• Provide clear updates on deliverables, required information, timelines, and pending requests.
• Drive outstanding items to completion and route specialized technical, legal, tax, or compliance concerns to the appropriate teams.
• Compile and verify payroll, employee, census, ownership, benefits, and supporting information for administrative requirements.
• Assist with testing, reporting, notices, contributions, distributions, documentation updates, and compliance processes.
• Oversee calendars and trackers for key deadlines, corrective actions, deliverables, and outstanding requirements.
• Deliver professional support by responding to inquiries, clarifying procedures, and anticipating potential concerns.
• Organize meetings, reviews, enrollment sessions, supporting materials, and resulting action items.
• Keep electronic files current and capture interactions, requests, and status updates within the client management system.
• Protect sensitive client, employee, payroll, and benefits information in accordance with confidentiality requirements.

Conocimientos

Customer service

Communication skills

Multitasking

Attention to detail

Time management

Educación

Bachelor's degree or equivalent

Herramientas

Microsoft Excel

Outlook

Google Docs

Descripción del empleo

Emapta Philippines in Makati is seeking a Client Support Specialist to strengthen client relationships, coordinate retirement plan requirements, and resolve inquiries across international accounts. This full-time, onsite role offers day shift with weekends off and a competitive salary package.

You will communicate clearly with clients and internal teams, manage payroll, benefits, and compliance processes, and support documentation and training initiatives.