Internal Account Manager

VA Masters; Talisay; On-site; PHP 400,000 - 700,000; Full time

Job summary

VA Masters is seeking an Internal Team Lead and Client Account Manager in the Philippines to nurture client relationships, oversee the VA team from an HR perspective, and drive growth with upselling opportunities.

The role combines leadership, client satisfaction, HR support for VAs, and sales initiatives, requiring strong communication, problem solving, and scheduling flexibility to meet client needs.

Qualifications

• Must demonstrate strong leadership and client-facing abilities.
• Proven track record in account management and client satisfaction.
• Experience handling HR-related issues for remote teams is a plus.

Responsibilities

• Serve as main client contact, ensuring needs are met and satisfaction high.
• Identify and pursue opportunities to upsell services to existing clients.
• Support VA team with HR-related concerns, scheduling, and cross-team communication.
• Oversee internal processes, systems, and workflows for efficiency.
• Provide regular reporting and analysis on team and client performance.

Skills

Leadership

Account management

HR problem-solving

Communication

Sales & upselling

Time management

Team coaching

Flexibility

Client relations

Job description

Job Summary:
We're pleased to be taking on a strategic and innovative Internal Team Lead and Client Account Manager to serve as a client account manager while also overseeing the VA team from an HR angle. The role takes in steering the client relationship and keeping clients satisfied, while also taking on any HR-related issues or concerns the VAs raise. On top of that, the position carries a sales component built around picking out and chasing opportunities for growth and upselling with existing clients. The right person will carry strong leadership skills, the capacity to settle issues, and a history of handling client expectations, taking on HR-related matters for the VAs, and driving business growth.

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for existing and new clients, seeing that their needs get met and that they're satisfied with VA performance and service quality.

• Take on any concerns or issues the client raises proactively and see them settled effectively.

• Act as the account manager, building and holding strong relationships with clients to grasp their business needs.

Sales Growth

Pick out opportunities to widen services and upsell further support or services to existing clients.

VA Management (HR Focus)

• Back VAs through any challenges they meet with clients, seeing that issues get taken on promptly.

• Help VAs with any HR-related concerns, conflict resolution, scheduling, and keeping communication between VAs and clients running smoothly.

• Give coaching and support to VAs on lifting their client relationships and working effectively in the team.

Process & System Oversight

See that internal systems, processes, and workflows run efficiently.

Reporting & Analysis

Report regularly on team and client performance, picking out trends and making data-driven decisions that lift processes and outcomes.

Flexible Schedule Management

Be adaptable to varying schedules, depending on client needs and team requirements.

Availability

Be available outside regular working hours and across weekends for urgent client cases and support for the VAs.

Night Shift Flexibility

While not mandatory, willingness to work nights is a big plus.

Required Skills

• Strong leadership and account management footing, especially in holding client relationships

• Excellent communication and interpersonal skills, with a customer-first mindset

• Capacity to take on HR-related issues, such as settling conflicts or handling VA concerns

• Strong problem-solving skills with an eye on proactive issue resolution

• History holding several tasks, schedules, and priorities in a dynamic setting

• Flexibility in working hours and adapting to the team's and client's needs

• Capacity to pick out sales opportunities and drive business growth with existing clients

Preferred Skills

• History steering virtual teams and client relationship management tools

• Familiarity with performance metrics and growth management strategies

• History in recruitment or HR-related roles is a big plus

• Sales or upselling footing, particularly in a service-oriented setting