Client Success & Growth Operations Lead

Tavor Perry; Gapan; On-site; PHP 350,000 - 700,000; Full time

Job summary

Tavor Perry is seeking a strategic Internal Team Lead and Client Account Manager to oversee the VA team from an HR perspective, while managing client relationships and driving service growth. The role blends client success, HR support for VAs, and leadership across scheduling and performance reporting.

The ideal candidate will excel in coaching, conflict resolution, and delivering data-driven improvements, with flexibility for varying schedules and weekend support.

Qualifications

• Proven leadership and account management experience with clients.
• Ability to resolve client issues and manage HR concerns for VAs.
• Strong communication and interpersonal skills with a customer-first mindset.
• Experience driving growth and upselling services to existing clients.

Responsibilities

• Serve as main client contact to ensure satisfaction with VA performance and service quality.
• Lead client relationships and understand business needs.
• Oversee VA team from HR perspective and address HR-related concerns.
• Identify opportunities to upsell and expand services.
• Ensure internal processes and workflows run efficiently.
• Regularly report on team and client performance and trends.

Skills

Leadership

Account management

Client relationship management

HR handling for VAs

Sales growth

Communication

Problem solving

Scheduling

Tools

CRM software

Job description

Tavor Perry is seeking a strategic Internal Team Lead and Client Account Manager to oversee the VA team from an HR perspective, while managing client relationships and driving service growth. The role blends client success, HR support for VAs, and leadership across scheduling and performance reporting.

The ideal candidate will excel in coaching, conflict resolution, and delivering data-driven improvements, with flexibility for varying schedules and weekend support.