Insurance Support Specialist - Inbound Calls & Claims

GDV BUSINESS SERVICES CO.; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

GDV Business Services Co. is seeking a customer service representative to handle inbound calls about insurance policies, billing, and claims with professionalism. You will document interactions, follow scripts, and provide accurate product information.

Ideal candidates excel in communication, multitasking, and empathy, with experience in a call centre or customer-facing role. Evening and weekend shifts may be required to meet service targets.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, preferably in a call centre environment.
• Strong communication and listening skills; able to handle multiple interactions.

Responsibilities

• Handle inbound customer calls regarding insurance policies, coverage, claims and billing.
• Process customer requests such as policy updates and documentation needs.
• Provide accurate information about products, policies and procedures.
• Document all customer interactions accurately in the system.
• Follow scripts and maintain natural, conversational tone while helping customers.
• Resolve issues promptly and escalate complex matters as needed.
• Meet or exceed daily and monthly KPIs and call targets.
• Conduct outbound calls for follow-ups and retention initiatives.
• Collaborate with team to improve service delivery and achieve goals.
• Comply with company policies and regulatory requirements.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Empathy

CRM software

Attention to detail

Problem solving

Punctuality

Education

High school diploma or equivalent

Tools

CRM software

Job description

GDV Business Services Co. is seeking a customer service representative to handle inbound calls about insurance policies, billing, and claims with professionalism. You will document interactions, follow scripts, and provide accurate product information.

Ideal candidates excel in communication, multitasking, and empathy, with experience in a call centre or customer-facing role. Evening and weekend shifts may be required to meet service targets.