Customer Service Representative INSURANCE ACCOUNT

Stackph; Quezon City; On-site; PHP 246,000 - 357,000; Full time

Job summary

Stackph is seeking a Call Center Representative to deliver excellent customer service via phone, chat, email, and other channels in Metro Manila. You will address inquiries, provide accurate product/service information, and resolve issues while maintaining data confidentiality.

The role requires good English communication, basic computer/typing skills, and the ability to multitask under pressure. BPO experience is advantageous; weekends and holidays may be included.

Qualifications

• High school/senior high school graduate, depending on account.
• Strong English communication, both written and spoken.
• Basic computer and typing skills.
• Strong customer-service and problem-solving abilities.
• Able to multitask and work under pressure.
• Willing to work on shifting schedules, weekends and holidays.
• BPO or call center experience is an advantage; freshers may be considered.

Responsibilities

• Handle customer inquiries, concerns, and requests professionally.
• Provide accurate information about products, services, orders, or accounts.
• Handle inbound and/or outbound calls depending on the account.
• Assist customers through voice, chat, email, or non-voice channels.
• Resolve issues efficiently and escalate complex concerns when necessary.
• Document interactions and update information in the company system.
• Follow company policies, procedures, and quality standards.
• Meet assigned performance, productivity, quality, and customer satisfaction targets.
• Maintain a professional and positive attitude when dealing with customers.
• Protect customer information and maintain confidentiality.

Skills

Customer service

Problem solving

Multitasking

Typing

English communication

Education

High school diploma

Job description

About the role

We are looking for a Call Center Representative to provide excellent customer service and support to customers through phone, chat, email, or other communication channels. The successful candidate will be responsible for addressing customer concerns, providing accurate information, resolving issues, and ensuring a positive customer experience.

Key responsibilities

• Handle customer inquiries, concerns, and requests professionally

• Provide accurate information about products, services, orders, or accounts

• Handle inbound and/or outbound calls depending on the assigned account

• Assist customers through voice, chat, email, or non-voice channels

• Resolve customer issues efficiently and escalation complex concerns when necessary

• Document customer interactions and update information in the company system

• Follow company policies, procedures, and quality standards

• Meet assigned performance, productivity, quality, and customer satisfaction targets

• Maintain a professional and positive attitude when dealing with customers

• Protect customer information and maintain confidentiality

About you

• At least a high school or senior high school graduate, depending on account requirements

• Good English communication skills, both verbal and written

• Basic computer and typing skills

• Strong customer-service and problem-solving skills

• Ability to multitask and work under pressure

• Willing to work on shifting schedules, weekends, and holidays

• BPO or call center experience is an advantage, but qualified applicants without experience may also be considered