Insurance Policy Support Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines, seeks an entry-level customer service professional to handle email inquiries from customers, underwriters, and agencies about products, processes, and policies.

You will monitor inflow of new business, renewals, cancellations and endorsements, allocate work, and ensure policy compliance while maintaining strong stakeholder relationships.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• 0-1 year relevant experience.
• Proficient verbal and written communication skills.
• Proficiency in MS tools.
• Customer service focus.
• Knowledge in Insurance Processing is preferred.
• Preferably with BPO experience and shifting schedules.

Responsibilities

• Provide customer service via email & answer customer, Underwriter and/or agency's questions regarding product, process, policy.
• Ensure policies are followed and refer/escalate where appropriate.
• Comply with provided legislations, industry codes, company policies and procedures.
• Establish and maintain a good working relationship with stakeholders.
• Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc.
• Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients.
• Properly assess completeness of documents received and provide solutions if incomplete.
• Performs moderately complex clerical, administrative and general office duties.
• Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
• Enter data into systems and make updates, or corrections while adhering to the guidelines.

Skills

Customer Service

Administrative Support

Policy Administration

Regulatory Compliance

Risk Management

Analytical Thinking

Critical Thinking

Insurance Underwriting

Stakeholder Management

Prioritization

Education

Bachelor's Degree or equivalent combination of education and work experience

Tools

MS Office

Job description

QBE Group Shared Services Centre in Cebu City, Philippines, seeks an entry-level customer service professional to handle email inquiries from customers, underwriters, and agencies about products, processes, and policies.

You will monitor inflow of new business, renewals, cancellations and endorsements, allocate work, and ensure policy compliance while maintaining strong stakeholder relationships.