Customer Support Officer (Non-voice) AUS Shift - Cebu/Manila

QBE Group Shared Services Centre; Cebu City; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

QBE Group Shared Services Centre in Cebu City is seeking a full-time customer service representative to support insurance operations. The role focuses on handling quotes, new business, and renewals, while maintaining data accuracy and timely communication with stakeholders.

Candidates should have a tertiary degree or equivalent experience, plus some experience in administrative support or customer service within General Insurance. Strong organizational and interpersonal skills are essential.

Qualifications

• Experience in administrative support or customer service, preferably in General Insurance.
• Experience maintaining product, system, and process knowledge.
• Strong organizational and interpersonal skills required.

Responsabilités

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and share key points with staff.
• Ensure timely communication with stakeholders regarding queries.
• Develop good working relationships with internal customers and stakeholders.
• Process insurance quotations, new business, and renewals.
• Complete administrative duties such as handling mail, recording cheques, and taking payments.
• Maintain data in computer systems and databases.
• Demonstrate environmental awareness and customer focus.

Connaissances

Analytical thinking

Communication

Customer service

Insurance operations

Stakeholder management

Formation

Tertiary degree or equivalent

Description du poste

Primary Details

Time Type: Full time
Worker Type: Employee
The purpose of this role is to provide customer service to meet team objectives in line with the Company's business plans.

Responsibilities:

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and pass on key points to other staff.
• Ensure timely communication with stakeholders regarding queries.
• Develop good working relationships with internal customers and stakeholders.
• Process insurance quotations, new business, and renewals.
• Complete administrative duties such as handling mail, recording cheques, and taking payments.
• Maintain data in computer systems and databases.
• Environmental awareness and customer focus.

Work Experience:

Preferred Work Experience includes:

• Some relevant working experience in administrative support or customer service function, preferably in General Insurance companies.

Qualifications:

Preferred Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only – Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Analytical Thinking, Communication, Critical Thinking, Customer Service, Customer Value Management, Insurance Operations, Intentional collaboration, Legal Administrative Support, Managing performance, Policy Administration, Problem Solving, Process Improvements, Process Management, Risk Management, Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.