Insurance Customer Support Specialist (Non-Voice)

QBE Group Shared Services Centre; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking a full-time customer service representative to support insurance operations. The role focuses on handling quotes, new business, and renewals, while maintaining data accuracy and timely communication with stakeholders.

Candidates should have a tertiary degree or equivalent experience, plus some experience in administrative support or customer service within General Insurance. Strong organizational and interpersonal skills are essential.

Qualifications

• Experience in administrative support or customer service, preferably in General Insurance.
• Experience maintaining product, system, and process knowledge.
• Strong organizational and interpersonal skills required.

Responsibilities

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and share key points with staff.
• Ensure timely communication with stakeholders regarding queries.
• Develop good working relationships with internal customers and stakeholders.
• Process insurance quotations, new business, and renewals.
• Complete administrative duties such as handling mail, recording cheques, and taking payments.
• Maintain data in computer systems and databases.
• Demonstrate environmental awareness and customer focus.

Skills

Analytical thinking

Communication

Customer service

Insurance operations

Stakeholder management

Education

Tertiary degree or equivalent

Job description

QBE Group Shared Services Centre in Cebu City is seeking a full-time customer service representative to support insurance operations. The role focuses on handling quotes, new business, and renewals, while maintaining data accuracy and timely communication with stakeholders.

Candidates should have a tertiary degree or equivalent experience, plus some experience in administrative support or customer service within General Insurance. Strong organizational and interpersonal skills are essential.