Insurance Ops Team Lead - Hybrid & Growth Focus

Manulife John Hancock; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife John Hancock is seeking an Operations Supervisor for the Insurance Operations team. The role emphasizes directing onshore/offshore associates, daily service-level updates, and cross-department reporting to meet business goals.

The ideal candidate has prior supervisory experience, a BA/BS, and strong communication skills to coach, motivate, and drive performance across the unit.

Qualifications

• Prior supervisory experience or exemplary performance as a tenured associate.
• BA/BS or some post-secondary education required.
• Strong communication and collaboration skills with cross-functional teams.

Responsibilities

• Provide direction to onshore or offshore associates.
• Effectively communicate the status of service levels daily.
• Liaise with other departments for unit reporting and metrics.
• Provide feedback for corrective measures in response to audits.
• Maintain and enhance inter-department relationships and collaborative efforts.
• Set clear expectations for performance on quality and productivity.

Skills

Leadership experience

Performance monitoring

Team coaching

Education

BA/BS or some post-secondary education

Job description

Manulife John Hancock is seeking an Operations Supervisor for the Insurance Operations team. The role emphasizes directing onshore/offshore associates, daily service-level updates, and cross-department reporting to meet business goals.

The ideal candidate has prior supervisory experience, a BA/BS, and strong communication skills to coach, motivate, and drive performance across the unit.