Senior Investment Operations Leader

Manulife/John Hancock; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

Manulife/John Hancock is seeking an Investment Operations Specialist to handle the most complex transactions and lead process improvements across investment operations. The role includes mentoring junior analysts, engaging clients and vendors, and driving operational excellence in a hybrid work environment.

The candidate should bring 5+ years in investment operations, deep securities processing knowledge, and strong communication skills to manage risk and deliver accurate results.

Qualifications

• 5+ years of progressive experience in investment operations or asset servicing.
• Deep understanding of securities processing, corporate actions, reconciliations, and operational risk.
• Proven ability to influence without formal people management responsibilities.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Act as the primary point of contact for complex trade, corporate action, and exception-related issues.
• Coordinate with clients, custodians, fund managers, and proxy vendors to ensure timely elections and entitlements.
• Oversee verification and processing of corporate actions, cash, and securities transactions across systems.
• Review and resolve reconciliation discrepancies, ensuring appropriate accounting adjustments.
• Manage system exceptions and ensure timely resolution of trade breaks.
• Mentor and coach junior and senior analysts through training.
• Develop and maintain reference materials, procedures, and workflow documentation.

Skills

Stakeholder management

Communication

Problem solving

Mentoring

Education

Bachelor's degree in Finance/Accounting

Job description

Manulife/John Hancock is seeking an Investment Operations Specialist to handle the most complex transactions and lead process improvements across investment operations. The role includes mentoring junior analysts, engaging clients and vendors, and driving operational excellence in a hybrid work environment.

The candidate should bring 5+ years in investment operations, deep securities processing knowledge, and strong communication skills to manage risk and deliver accurate results.