Insurance Operations: Senior Process Associate

Manulife/John Hancock; Manila; Hybrid; PHP 420,000 - 600,000; Full time

Job summary

Manulife/John Hancock is seeking a Business Process Senior Associate to support the Insurance Operations team. The role focuses on completing requests and transactions accurately within SLA, while adhering to Business Unit policies.

The position requires a Bachelor’s degree with relevant experience or an undergraduate with multiple years of back-office exposure. Strong MS Office skills, a fast, accurate typing speed, and clear written communication are essential.

Qualifications

• Bachelor’s degree holder with 1 year back-office experience preferred.
• Undergraduate with at least 2 years completed and 2 years back-office experience required.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Familiarity with web browsers and common business applications.
• Minimum typing speed of 35 WPM with high accuracy.
• Ability to compose clear, grammatically correct written communication.

Responsibilities

• Process and analyze transactions in line with the Service Level Agreement set with the Business Unit.
• Attain Mastery of Business Unit Policies governing the transactions being processed.
• Report all system issues that may affect the operations.
• Such other duties and functions as assigned by Operations Management.

Skills

Typing speed 35 WPM

Written communication

Attention to detail

Adaptability

Education

Bachelor’s degree

Undergraduate with 2 years completed

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Manulife/John Hancock is seeking a Business Process Senior Associate to support the Insurance Operations team. The role focuses on completing requests and transactions accurately within SLA, while adhering to Business Unit policies.

The position requires a Bachelor’s degree with relevant experience or an undergraduate with multiple years of back-office exposure. Strong MS Office skills, a fast, accurate typing speed, and clear written communication are essential.