Senior Investment Operations Lead - Hybrid

Manulife John Hancock; Quezon City; Hybrid; PHP 893,000 - 1,339,000; Full time

Job summary

Manulife John Hancock is seeking an Investment Operations Specialist based in the Philippines. The role oversees complex trade and corporate action processing, ensuring accuracy across systems, and coaching junior staff.

You will collaborate with clients, custodians, fund managers, and VENDORS to ensure timely elections and entitlements. As a subject matter expert, you will identify control gaps, drive process improvements, and maintain up-to-date knowledge of securities markets and regulatory

Qualifications

• Bachelor's degree in Finance, Accounting, or related discipline.
• 5+ years of progressive experience in investment operations or asset servicing.
• Deep understanding of securities processing, corporate actions, reconciliations, and operational risk.
• Ability to lead through influence without formal people management responsibility.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Act as the primary point of contact for complex trade, corporate action, and exception-related issues.
• Coordinate with clients, custodians, fund managers, and proxy vendors to ensure timely elections and entitlements.
• Oversee verification and processing of corporate actions, cash, and securities transactions across systems.
• Review and resolve reconciliation discrepancies, ensuring appropriate accounting adjustments.
• Manage system exceptions and ensure timely resolution of trade breaks.
• Serve as a liaison between onshore partners, vendors, and internal stakeholders.
• Prepare and deliver operational reports to business units and key clients.
• Identify control gaps, workflow inefficiencies, and risk exposures; lead process improvement initiatives.
• Actively mentor and coach junior analysts and senior analysts through training.

Skills

Communication skills

Stakeholder management

Problem-solving

Mentoring

Education

Bachelor's degree in Finance, Accounting, or related discipline

Job description

Manulife John Hancock is seeking an Investment Operations Specialist based in the Philippines. The role oversees complex trade and corporate action processing, ensuring accuracy across systems, and coaching junior staff.

You will collaborate with clients, custodians, fund managers, and VENDORS to ensure timely elections and entitlements. As a subject matter expert, you will identify control gaps, drive process improvements, and maintain up-to-date knowledge of securities markets and regulatory