Insurance Support Specialist - Policy & Customer Care

QBE Group Shared Services Centre; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu is seeking a detail-oriented Customer Service Representative to provide email support, answer questions from customers, underwriters and agencies, and help with policy-related inquiries. This on-site role requires 0–1 year experience and a bachelor's degree.

You will monitor inflow of new business, renewals, cancellations and endorsements, enter data into systems, and collaborate with stakeholders to ensure compliance with policies and regulations.

Qualifications

• Proficient verbal and written communication skills
• Proficiency in MS tools
• Customer service focus
• Keen to details
• Administration and Organisation Skills
• Ability to multi task
• Problem-solving skills
• Analytical and research skills
• Preferably with BPO experience and shifting schedules
• Knowledge in Insurance Processing is preferred

Responsibilities

• Ensure policies are followed and refer/escalate where appropriate
• Comply on provided legislations, industry codes, company policies and procedures.
• Establish and maintain a good working relationship with stakeholders
• Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
• Consistently open minded, professional, polished, posed, and positive demeanor
• Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
• Properly assess completeness of documents received and provide solutions if incomplete
• Performs moderately complex clerical, administrative and general office duties.
• Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
• Enter data into systems and make updates, or corrections while adhering to the guidelines

Skills

Customer service

MS Office

Verbal communication

Detail oriented

Time management

Problem solving

Multitasking

Analytical thinking

Education

Bachelor's degree

Tools

MS Tools

Job description

QBE Group Shared Services Centre in Cebu is seeking a detail-oriented Customer Service Representative to provide email support, answer questions from customers, underwriters and agencies, and help with policy-related inquiries. This on-site role requires 0–1 year experience and a bachelor's degree.

You will monitor inflow of new business, renewals, cancellations and endorsements, enter data into systems, and collaborate with stakeholders to ensure compliance with policies and regulations.