Customer Support Officer Non-voice AUS Shift - Cebu Manila

QBE Group Shared Services Centre; Cebu City; On-site; PHP 300,000 - 500,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City seeks a Customer Service professional to support insurance operations and administrative tasks. The role emphasizes knowledge of products and processes, and timely communication with stakeholders.

Responsibilities include processing quotations, new business, and renewals, along with routine admin duties and accurate data handling. A tertiary degree or equivalent experience is preferred.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and pass on key points to other staff.
• Ensure timely communication with stakeholders regarding queries.
• Develop good working relationships with internal customers and stakeholders.
• Process insurance quotations, new business, and renewals.
• Complete administrative duties such as handling mail, recording cheques, and taking payments.
• Maintain data in computer systems and databases.
• Environmental awareness and customer focus.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Stakeholder management

Process improvement

Risk management

Policy administration

Attention to detail

Education

Tertiary degree

Job description

Job Description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to provide customer service to meet team objectives in line with the Company's business plans.

Responsibilities

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and pass on key points to other staff.
• Ensure timely communication with stakeholders regarding queries.
• Develop good working relationships with internal customers and stakeholders.
• Process insurance quotations, new business, and renewals.
• Complete administrative duties such as handling mail, recording cheques, and taking payments.
• Maintain data in computer systems and databases.
• Environmental awareness and customer focus.

Work Experience

Preferred Work Experience includes:

• Some relevant working experience in administrative support or customer service function, preferably in General Insurance companies.

Qualifications

Preferred Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only – Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Analytical Thinking, Communication, Critical Thinking, Customer Service, Customer Value Management, Insurance Operations, Intentional collaboration, Legal Administrative Support, Managing performance, Policy Administration, Problem Solving, Process Improvements, Process Management, Risk Management, Stakeholder Management

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.