Insurance Customer Support Specialist Night Shift

Accenture; Muntinlupa; Hybrid; PHP 357,000 - 469,000; Full time

Job summary

Accenture Philippines is hiring a Customer Service Associate to handle inbound calls for policyholders, agents and new customers in a hybrid setup from Metro Manila.

The role requires at least 12 months BPO CSR experience in insurance or related fields, and voice proficiency at B2. Candidates must have the right to live and work in the Philippines and be willing to work on a night shift schedule with weekends off.

Qualifications

• 12 months of BPO CSR experience in Insurance or related fields.
• 12 months of BPO CSR experience, any account, AND, 12 months of work experience in the non-BPO financial sector (Personal Insurance, Personal Banking, Investment, Wealth Management, etc.) or medical insurance.
• Voice proficiency: B2.

Responsibilities

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues including researching and exploring alternative solutions.
• Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keeping up with process related learnings/training and meeting performance standards set by the business.

Skills

CSR experience

B2 voice proficiency

Job description

Accenture Philippines is hiring a Customer Service Associate to handle inbound calls for policyholders, agents and new customers in a hybrid setup from Metro Manila.

The role requires at least 12 months BPO CSR experience in insurance or related fields, and voice proficiency at B2. Candidates must have the right to live and work in the Philippines and be willing to work on a night shift schedule with weekends off.