Insurance Customer Experience Specialist

TP; Muntinlupa; On-site; PHP 250,000 - 420,000; Full time

Job summary

TP in Muntinlupa, Philippines is seeking a Customer Expert to join our team in an office-based role. You will provide outstanding support across multiple channels and help customers resolve issues with professionalism and care.

The ideal candidate has at least 1 year of insurance customer service experience, excellent verbal and written communication, and a collaborative, positive attitude. You will learn, adapt quickly, and contribute to improving service processes and customer satisfaction.

Qualifications

• 1 year of insurance customer service experience.
• Excellent verbal and written communication.
• Strong problem-solving and attention to detail.
• Team-oriented, positive attitude, eager to learn.

Responsibilities

• Provide outstanding customer service via multiple channels.
• Assist customers with inquiries and resolve issues efficiently.
• Build strong client relationships to ensure satisfaction.
• Maintain accurate records of interactions and feedback.
• Collaborate with teammates to improve processes and services.
• Stay updated on product knowledge to provide informed help.

Skills

Customer service

Communication

Teamwork

Problem-solving

Attention to detail

Job description

TP in Muntinlupa, Philippines is seeking a Customer Expert to join our team in an office-based role. You will provide outstanding support across multiple channels and help customers resolve issues with professionalism and care.

The ideal candidate has at least 1 year of insurance customer service experience, excellent verbal and written communication, and a collaborative, positive attitude. You will learn, adapt quickly, and contribute to improving service processes and customer satisfaction.