Customer Expert (Alabang-1 year Insurance)

TP; Muntinlupa; On-site; PHP 260,000 - 380,000; Full time

Job summary

TP in Muntinlupa, Philippines seeks a Customer Expert to deliver outstanding service across multiple channels. The role focuses on resolving inquiries, building client relationships, and maintaining accurate interaction records.

The ideal candidate has at least 1 year of insurance customer service experience, strong communication, problem-solving, and a collaborative mindset to enhance service quality.

Qualifications

• Minimum of 1 year of insurance experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team-oriented environment.
• A positive attitude and willingness to learn new skills.

Responsibilities

• Provide outstanding customer service via various communication channels.
• Assist customers with inquiries, resolving issues efficiently.
• Build strong relationships with clients to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve processes and services.
• Stay updated on product knowledge to provide informed assistance.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Problem-solving

Detail-oriented

Job description

We are on the lookout for a dedicated and enthusiastic Customer Expert to join our team in Muntinlupa, Philippines. The ideal candidate will possess a passion for customer service and a strong desire to assist clients effectively. This position offers an exciting opportunity to build relationships and enhance customer satisfaction through exceptional support.

What You'll Do:

• Provide outstanding customer service via various communication channels.
• Assist customers with inquiries, resolving issues efficiently.
• Build strong relationships with clients to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve processes and services.
• Stay updated on product knowledge to provide informed assistance.

What We're Looking For:

• Minimum of 1 year of insurance experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team-oriented environment.
• A positive attitude and willingness to learn new skills.