Insurance Customer Care Specialist – Growth & Rewards

Gratitude Philippines; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A customer service-oriented company in Muntinlupa is seeking candidates for a full-time position focused on delivering exceptional customer service regarding insurance products. Candidates must have a Bachelor's degree and 1-3 years of experience in customer service or the insurance industry. Key responsibilities include assisting clients with inquiries and navigating claims while maintaining accurate records. This role promises a dynamic opportunity to improve customer experience and requires strong communication skills.

Qualifications

• 1-3 years of experience in customer service or insurance industry.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Provide exceptional customer service regarding insurance products.
• Assist clients with insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions.
• Collaborate to improve customer experience and retention.

Skills

Strong verbal and written communication skills

Detail-oriented

Excellent problem-solving abilities

Good communication skills

Education

Bachelor’s degree in a relevant field

Job description

A customer service-oriented company in Muntinlupa is seeking candidates for a full-time position focused on delivering exceptional customer service regarding insurance products. Candidates must have a Bachelor's degree and 1-3 years of experience in customer service or the insurance industry. Key responsibilities include assisting clients with inquiries and navigating claims while maintaining accurate records. This role promises a dynamic opportunity to improve customer experience and requires strong communication skills.