On-Site Insurance Customer Support Specialist

TP Philippines; Muntinlupa; On-site; PHP 279,000 - 424,000; Full time

Job summary

TP Philippines is hiring a Customer Expert in Muntinlupa, Philippines to deliver outstanding customer support and build strong client relationships. The role focuses on assisting customers across channels, resolving inquiries, and maintaining precise records of interactions.

Ideal candidates have at least 1 year in insurance customer service, excellent communication skills, and a collaborative mindset. This office-based position emphasizes teamwork, learning, and continuous service improvements.

Qualifications

• Minimum of 1 year of insurance experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in a team-oriented environment.
• A positive attitude and willingness to learn new skills.

Responsibilities

• Provide outstanding customer service via various communication channels.
• Assist customers with inquiries, resolving issues efficiently.
• Build strong relationships with clients to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve processes and services.
• Stay updated on product knowledge to provide informed assistance.

Skills

Customer service

Communication

Problem-solving

Teamwork

Job description

TP Philippines is hiring a Customer Expert in Muntinlupa, Philippines to deliver outstanding customer support and build strong client relationships. The role focuses on assisting customers across channels, resolving inquiries, and maintaining precise records of interactions.

Ideal candidates have at least 1 year in insurance customer service, excellent communication skills, and a collaborative mindset. This office-based position emphasizes teamwork, learning, and continuous service improvements.