Insurance Customer Care Specialist

YWA HUMAN RESOURCE CORPORATION; Manila; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Competitive salary

35,000 PHP starting salary

Career growth

Professional development

Training opportunities

Job summary

YWA Human Resource Corporation is seeking enthusiastic Customer Service Representatives for our Insurance Account team in Santa Mesa, Manila City, Metro Manila. You will be the first point of contact for insurance clients, handling inquiries, processing requests, and resolving issues with professionalism.

We offer a starting salary of 35,000 PHP plus benefits, with opportunities for professional development and career growth in a collaborative workplace.

Qualifications

• High school diploma or equivalent (minimum).
• Proven customer service experience, preferably in call centre or insurance settings.
• Excellent English communication with clear diction and professional telephone etiquette.
• Strong problem-solving abilities and patience with difficult customers.
• Proficient with computer systems, databases, and standard office software.
• Ability to work in a fast-paced environment with accuracy and attention to detail.
• Strong organizational skills and ability to multitask.
• Positive attitude, reliability, and commitment to outstanding service.
• Willingness to work in shifts as required by the business.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism.
• Process insurance claims, policy inquiries, and requests accurately.
• Explain policy details and provide product information clearly to clients.
• Document all interactions in company databases with precision.
• Resolve complaints promptly while maintaining a positive attitude.
• Follow company policies and quality standards consistently.
• Collaborate with team members to ensure seamless service delivery.
• Identify opportunities to improve customer satisfaction and report them.
• Meet and strive to exceed targets for call handling time, CSAT, and quality.

Skills

Customer service

English communication

Problem solving

Computer proficiency

Attention to detail

Fast-paced environment

Organizational skills

Reliability

Shift willingness

Education

High school diploma

Job description

YWA Human Resource Corporation is seeking enthusiastic Customer Service Representatives for our Insurance Account team in Santa Mesa, Manila City, Metro Manila. You will be the first point of contact for insurance clients, handling inquiries, processing requests, and resolving issues with professionalism.

We offer a starting salary of 35,000 PHP plus benefits, with opportunities for professional development and career growth in a collaborative workplace.