Insurance Customer Support Specialist - Paid Training

Caldwell Communications Consultancy Philippines; Valenzuela; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Job summary

A consulting firm in Metro Manila is seeking Insurance Customer Service Representatives to assist clients with policy questions, claims, and coverage inquiries. The role involves handling inquiries via phone, chat, or email, while maintaining client satisfaction metrics. Candidates should be detail-oriented, customer-focused, and available onsite. This position offers competitive pay with incentives and medical benefits to promote health and wellness.

Qualifications

• High School or Senior High School graduate (College preferred).
• Detail-oriented, customer-focused, and solution-driven.
• Basic computer skills.

Responsibilities

• Handle inquiries via phone, chat, or email.
• Provide guidance on policies, claims, and coverage.
• Assist clients with submissions and updates.
• Record all interactions accurately.
• Escalate complex cases to supervisors.
• Maintain quality and client satisfaction metrics.

Skills

Detail-oriented

Customer-focused

Solution-driven

Basic computer skills

Education

High School or Senior High School graduate

Preferably College graduate

Job description

A consulting firm in Metro Manila is seeking Insurance Customer Service Representatives to assist clients with policy questions, claims, and coverage inquiries. The role involves handling inquiries via phone, chat, or email, while maintaining client satisfaction metrics. Candidates should be detail-oriented, customer-focused, and available onsite. This position offers competitive pay with incentives and medical benefits to promote health and wellness.