Insurance CSR: Join Growth, Earn PHP 35k Signing Bonus

YWA HUMAN RESOURCE CORPORATION; Manila; On-site; PHP 201,000 - 301,000; Full time

Benefits offered by this job

35,000 PHP signing bonus

Job summary

YWA Human Resource Corporation is seeking dedicated Customer Service Representatives to join our Insurance Account team in Manila. This full-time role involves handling customer enquiries, resolving issues, and ensuring service excellence for our insurance clients.

The position offers a signing bonus of 35,000 PHP on onboarding, opportunities for training and career growth, and a supportive team culture. Candidates should have a high school diploma and prior call center or insurance customer

Qualifications

• High school diploma or equivalent is required.
• Proven customer service experience, preferably in a call centre or insurance environment.
• Excellent verbal and written communication skills; ability to articulate complex information clearly.
• Strong active listening and empathy when handling customer concerns.
• Proficiency in using computer systems, CRM software, and MS Office applications.

Responsibilities

• Answer incoming customer calls and emails promptly and professionally about insurance enquiries.
• Process requests including policy inquiries, claims information, and account updates with accuracy.
• Provide detailed information about insurance products, coverage options, and policy features.
• Troubleshoot issues and escalate complex matters when necessary.
• Document all customer interactions accurately in the system.

Skills

Customer service

Communication

Active listening

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

YWA Human Resource Corporation is seeking dedicated Customer Service Representatives to join our Insurance Account team in Manila. This full-time role involves handling customer enquiries, resolving issues, and ensuring service excellence for our insurance clients.

The position offers a signing bonus of 35,000 PHP on onboarding, opportunities for training and career growth, and a supportive team culture. Candidates should have a high school diploma and prior call center or insurance customer