Insurance Customer Advocate - Claims & Policy Help

Recruitify_HR; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading insurance services provider in Metro Manila is looking for a Customer Service Representative to deliver exceptional service regarding insurance products. The ideal candidate should have 1-3 years of experience in customer service or the insurance industry, a relevant Bachelor's degree, and strong verbal and written communication skills. Responsibilities include assisting clients with claims, maintaining records, and collaborating with team members to enhance overall customer experience.

Qualifications

• 1-3 years of experience in customer service or insurance industry.
• Ability to work in a fast-paced, team-oriented environment.
• May require occasional overtime during peak seasons.

Responsibilities

• Provide exceptional customer service to clients regarding insurance products and services.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and retention.

Skills

Strong verbal and written communication skills

Detail-oriented

Excellent problem-solving abilities

Education

Bachelor's degree in a relevant field or equivalent experience

Job description

A leading insurance services provider in Metro Manila is looking for a Customer Service Representative to deliver exceptional service regarding insurance products. The ideal candidate should have 1-3 years of experience in customer service or the insurance industry, a relevant Bachelor's degree, and strong verbal and written communication skills. Responsibilities include assisting clients with claims, maintaining records, and collaborating with team members to enhance overall customer experience.