Insurance Customer Advocate - Claims & Policy Help

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative in Cebu City, Philippines to provide exceptional service regarding insurance products. Candidates should have a Bachelor's degree and 1-3 years of experience in customer service or the insurance industry. Key responsibilities include assisting with claims, evaluating customer needs, and maintaining records. The role requires strong communication skills and the ability to work in a fast-paced team environment, with occasional overtime during peak seasons.

Qualifications

• 1-3 years of experience in customer service or insurance industry.
• Ability to work in a fast-paced, team-oriented environment.
• May require occasional overtime during peak seasons.

Responsibilities

• Provide exceptional customer service to clients regarding insurance products and services.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and retention.

Skills

Strong verbal and written communication skills

Detail-oriented

Excellent problem-solving abilities

Education

Bachelor's degree in a relevant field or equivalent experience

Job description

A recruitment agency is seeking a Customer Service Representative in Cebu City, Philippines to provide exceptional service regarding insurance products. Candidates should have a Bachelor's degree and 1-3 years of experience in customer service or the insurance industry. Key responsibilities include assisting with claims, evaluating customer needs, and maintaining records. The role requires strong communication skills and the ability to work in a fast-paced team environment, with occasional overtime during peak seasons.