Insurance Broker Assistant

AS White Global Pty; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Medical care for family

Paid leave

Training & development

Flexible work setup

Annual reviews

Great Place to Work

Job summary

AS White Global Pty in the Philippines is seeking a Broker Assistant to support Principal Brokers with broking administration, policy records, and insurer coordination, delivering high-quality service to clients in a fast-paced environment. Onsite in Manila with Australian business hours, the role offers a hybrid option after probation and growth within a respected APAC insurance group.

Initially onsite in Manila with Australian business hours, the role provides a clear path to hybrid work later

Qualifications

• At least 3 years experience in Australian insurance broking support.
• Experience across renewals, pre-renewals, client servicing, policy administration.
• Strong understanding of commercial insurance processes and servicing existing client portfolios.
• Experience using WinBEAT, Insight, Steadfast-related platforms.
• Proactive and self-directed with the ability to take ownership of tasks.
• Strong organisational skills to manage multiple priorities and deadlines.
• Confident communicator with brokers, clients, insurers and underwriters.

Responsibilities

• Support the administration of commercial insurance portfolios including renewals, endorsements, policy amendments, cancellations, and client servicing.
• Coordinate with clients, insurers and underwriters to obtain information, manage follow-ups and facilitate policy transactions.
• Monitor renewal pipelines, pre-renewal activities and outstanding requirements to ensure timely processing.
• Prepare and maintain policy documentation, certificates, invoices, correspondence and compliance records.
• Manage broker and administration inboxes, respond to client inquiries and coordinate follow-ups.
• Assist with debtor management, premium collection activities and outstanding payment follow-ups.
• Act as a key support partner to brokers by proactively identifying tasks and driving to completion.

Skills

Insurance broking support

Client servicing

Organisational skills

Communication

Tools

WinBEAT

Insight

Steadfast platforms

Job description

Join a growing Australian insurance brokerage that prides itself on responsive service, strong insurer relationships, and delivering practical insurance solutions tailored to the needs of businesses across Australia

Opportunity

The Broker Assistant will play a critical role in supporting the business's Principal Brokers by managing key broking administration activities, maintaining accurate policy records, coordinating with insurers, and helping ensure client portfolios are serviced efficiently. This opportunity is ideal for an experienced insurance professional who understands the insurance broking environment, takes ownership of their workload, and enjoys delivering high-quality support in a fast-paced setting

Why join us

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with tailored training & development programme
• Flexible work setup

Staff Testimonial

Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines.

What You'll Do

• Support the administration of commercial insurance portfolios, including renewals, endorsements, policy amendments, cancellations, and client servicing activities.
• Coordinate with clients, insurers, and underwriters to obtain information, manage follow-ups, and facilitate policy transactions.
• Monitor renewal pipelines, pre-renewal activities, and outstanding requirements to ensure timely policy processing and servicing.
• Prepare and maintain policy documentation, certificates, invoices, correspondence, compliance records, and other insurance-related documentation.
• Manage broker and administration inboxes, respond to client enquiries, and coordinate follow-up actions across multiple stakeholders.
• Assist with debtor management, premium collection activities, and outstanding payment follow-ups.
• Act as a key support partner to the brokers by proactively identifying outstanding tasks and helping drive matters through to completion.

Key Criteria

• At least 3 years experience in Australian insurance broking support, insurance administration, or a similar broker support role.
• Demonstrated experience across renewals, pre-renewals, client servicing, policy administration, compliance, and broker support activities.
• Strong understanding of commercial insurance processes and the servicing requirements of an existing client portfolio.
• Experience using WinBEAT, Insight, Steadfast-related platforms, or similar insurance broking systems.
• Proactive and self-directed, with the ability to take ownership of tasks and work with minimal supervision.
• Strong organisational skills with the ability to manage multiple priorities, deadlines, and high email volumes.
• Confident communicator who can build effective relationships with brokers, clients, insurers, and underwriters.

Work Set Up

• Manila (BGC, Taguig): Australian business hours (6:00 AM to 3:00 PM PHT) with full onsite work during the first 3-6 months. Hybrid working arrangements may be considered thereafter, subject to performance and business requirements