AU Insurance Broker Support

Private Advertiser; Metro Manila; Remote; PHP 2,890,000 - 4,002,000; Full time

Job summary

Private Advertiser in a remote-capable role seeks an experienced AU Insurance Broker Support to service a portfolio of complex commercial clients from quote to renewal. You’ll coordinate renewals, submissions, and client documentation while liaising with insurers to progress outcomes.

The role requires 2+ years in Australian commercial insurance, strong knowledge of complex lines, and proficiency with broking systems. Full-time, remote with Australian hours.

Qualifications

• Minimum 2 years’ experience in Australian commercial insurance, ideally in a broking support, account manager or underwriting role.
• Solid working knowledge of complex commercial lines (e.g. ISR, public and products liability, professional indemnity, management liability, D&O, fleet, marine and construction).
• Insurance certification (e.g. ANZIIF or Certificate IV in Insurance Broking) highly regarded.
• Experience preparing underwriting submissions and reviewing policy wordings, terms and exclusions.
• Hands‑on experience with a broking system such as Sunrise, Winbeat, Insight or iBais.
• Excellent written and spoken English, with a professional and confident client manner.
• Highly organised and able to manage a busy workload with minimal supervision.
• Understanding of compliance obligations, including file notes and documenting client instructions.

Responsibilities

• Manage an allocated portfolio of complex commercial clients, including multi-policy programs, renewals, endorsements and mid‑term changes.
• Prepare underwriting submissions, approach insurers and underwriters for terms, and prepare market comparisons and recommendations for broker review.
• Prepare and issue client documentation, including renewal reports, insurance program summaries, invoices and certificates of currency.
• Be a confident first point of contact for clients by phone and email, resolving enquiries independently where possible.
• Lodge and follow up claims, keeping clients informed and liaising with insurers and assessors to progress outcomes.
• Maintain accurate client, policy and file notes in the broking system in line with compliance requirements.
• Run renewal schedules and workflow so deadlines are met and no policies lapse.
• Identify gaps in cover and cross‑selling opportunities and refer them to the broker.

Skills

Australian commercial insurance

Broking support

Underwriting submissions

Policy wordings review

English proficiency

Education

ANZIIF or Certificate IV in Insurance Broking

Tools

Sunrise

Winbeat

Insight

iBais

Job description

We’re looking for an experienced AU Insurance Broker Support to join our remote team and work closely with our Australian brokers. In this role you’ll support a portfolio of complex commercial clients from quote to renewal, taking ownership of day‑to‑day servicing so brokers can focus on advice and growth. If you know the Australian commercial insurance market and are ready for a role with more responsibility, we’d love to hear from you.

About the Role

• Manage an allocated portfolio of complex commercial clients, including multi-policy programs, renewals, endorsements and mid‑term changes
• Prepare underwriting submissions, approach insurers and underwriters for terms, and prepare market comparisons and recommendations for broker review
• Prepare and issue client documentation, including renewal reports, insurance program summaries, invoices and certificates of currency
• Be a confident first point of contact for clients by phone and email, resolving enquiries independently where possible
• Lodge and follow up claims, keeping clients informed and liaising with insurers and assessors to progress outcomes
• Maintain accurate client, policy and file notes in the broking system in line with compliance requirements
• Run renewal schedules and workflow so deadlines are met and no policies lapse
• Identify gaps in cover and cross‑selling opportunities and refer them to the broker

About You

• Minimum 2 years’ experience in Australian commercial insurance, ideally in a broking support, account manager or underwriting role
• Solid working knowledge of complex commercial lines (e.g. ISR, public and products liability, professional indemnity, management liability, D&O, fleet, marine and construction)
• Insurance certification (e.g. ANZIIF or Certificate IV in Insurance Broking) highly regarded
• Experience preparing underwriting submissions and reviewing policy wordings, terms and exclusions
• Hands‑on experience with a broking system such as Sunrise, Winbeat, Insight or iBais
• Excellent written and spoken English, with a professional and confident client manner
• Highly organised and able to manage a busy workload with minimal supervision
• Understanding of compliance obligations, including file notes and documenting client instructions

Full‑time, fully remote role aligned with Australian business hours