Insurance Admin & Records Coordinator (Hybrid/Remote)

Hammerjack; Makati; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Health insurance from Day 1

Hybrid/Remote flexibility

Career development programs

Complimentary onsite meals

Job summary

Hammerjack in the Philippines is seeking an Insurance Administrator to maintain client records, manage digital documents, coordinate pre-renewal and renewal activity, track claims, and support communications. The role ensures information is accurate, retrievable, and aligned with company processes for timely client support.

You'll work in a hybrid or work-from-home setup, with opportunities to grow in a multinational environment and contribute to cross-functional teams handling Australian and UK

Qualifications

• Minimum 3 years of experience in Singapore and/or UK insurance field.
• Experience using insurance CRM or related platforms.
• Strong organisational, project management and problem-solving skills.

Responsibilities

• Maintain client records, update information and organise digital files.
• Manage documents and save invoices in the DMS per protocols.
• Keep communications moving via incoming/outgoing emails.
• Coordinate pre-renewals and renewal activity with templates and schedules.
• Support renewal processing by obtaining terms and noting changes.
• Prepare comparative quotes using client data and claims history.
• Assist debtor follow-ups and send statement reminders.
• Track claims activity in the CRM and keep records current.

Skills

Insurance administration

Organisational skills

Documentation management

Communication

Tools

CRM systems

Job description

Hammerjack in the Philippines is seeking an Insurance Administrator to maintain client records, manage digital documents, coordinate pre-renewal and renewal activity, track claims, and support communications. The role ensures information is accurate, retrievable, and aligned with company processes for timely client support.

You'll work in a hybrid or work-from-home setup, with opportunities to grow in a multinational environment and contribute to cross-functional teams handling Australian and UK