Broking Support (UK and SG)

Hammerjack; Makati; Hybrid; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Health insurance from Day 1

Hybrid/Remote flexibility

Career development programs

Complimentary onsite meals

Job summary

Hammerjack in the Philippines is seeking an Insurance Administrator to maintain client records, manage digital documents, coordinate pre-renewal and renewal activity, track claims, and support communications. The role ensures information is accurate, retrievable, and aligned with company processes for timely client support.

You'll work in a hybrid or work-from-home setup, with opportunities to grow in a multinational environment and contribute to cross-functional teams handling Australian and UK

Qualifications

• Minimum 3 years of experience in Singapore and/or UK insurance field.
• Experience using insurance CRM or related platforms.
• Strong organisational, project management and problem-solving skills.

Responsibilities

• Maintain client records, update information and organise digital files.
• Manage documents and save invoices in the DMS per protocols.
• Keep communications moving via incoming/outgoing emails.
• Coordinate pre-renewals and renewal activity with templates and schedules.
• Support renewal processing by obtaining terms and noting changes.
• Prepare comparative quotes using client data and claims history.
• Assist debtor follow-ups and send statement reminders.
• Track claims activity in the CRM and keep records current.

Skills

Insurance administration

Organisational skills

Documentation management

Communication

Tools

CRM systems

Job description

Keep client records, renewals, claims, and communications organised with accuracy and care. We're looking for a detail-focused Insurance Administrator who can support insurance operations, maintain clean records, manage documentation, and keep renewal and claims activity moving smoothly. If you enjoy structured processes, client information management, and staying one step ahead of deadlines, this role is built for you.

Work Setup: Hybrid or WFH

Role Overview

As our Insurance Administrator, you'll support day-to-day insurance administration by keeping client records current, managing digital documents, coordinating pre-renewal and renewal activity, tracking claims, and supporting communications. You'll help ensure information is accurate, easy to retrieve, and aligned with company processes so clients and internal teams receive timely, dependable support.

Key Responsibilities

• Maintain Client Records: Update client information and organise digital files for easy retrieval, accuracy, and compliance.
• Manage Documents: Save invoices and related documents into the Document Management System in line with company protocols.
• Keep Communications Moving: Manage incoming and outgoing emails to support timely responses and proper documentation.
• Coordinate Pre-Renewals: Allocate renewal tasks and prepare pre-renewal templates, emails, and schedules.
• Support Renewal Processing: Obtain renewal terms, highlighting changes and claims history for review.
• Prepare Comparative Quotes: Source quotes using current client data and claims history to support renewal decisions.
• Assist Debtor Follow-Ups: Retrieve debtor reports and send statement reminders where required.
• Track Claims Activity: Monitor claims in the CRM system and keep records accurate, current, and easy to follow.

Skills & Experience

• At least 3 years of experience in the Singapore and/or UK insurance field.
• Experience using insurance-related CRMs or other relevant platforms.
• Strong organisational, project management, and problem-solving skills.
• Excellent multitasking ability with strong attention to detail.
• Proactive team player who can support process-driven work.
• Ability to follow procedures and work independently with minimal supervision.
• Clear communication skills, including the ability to report progress and raise issues when needed.

What’s in It for You

• Recognised by Great Place To Work: Ranked #8 Best Workplace in the Philippines and #3 Best Workplace in IT-BPM in the Medium category for 2026.

• Work That Fits Real Life: Roles aligned with Australian and US clients, with day and night shift options plus WFH, hybrid and office-based setups depending on the role.

• Room to Grow: Structured onboarding and ongoing Learning & Development programs that help employees build skills, strengthen capability and prepare for broader responsibilities.

• Health Cover From Day 1: Health insurance coverage from Day 1 plus dependent coverage, giving employees and their families added peace of mind from the start.

• Clear Pay, Clear Expectations: Compensation aligned with the role and experience, supported by clear responsibilities and expectations from the outset.

• Work That Connects You to the Client: Work directly with international businesses as part of a dedicated team that operates as an extension of their business.

• Support Beyond Day 1: Our People & Culture and support teams stay involved beyond onboarding, providing day-to-day guidance, employee support, engagement and recognition throughout the employee experience.

Plus the everyday extras: Modern workspaces, complimentary onsite meals, flowing coffee and drinks at our café bar, additional time off and tenure incentives.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.