Instructional Designer

Nightowl Consulting; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Nightowl Consulting is seeking an experienced Instructional Designer to develop training materials and e-learning content. You will translate complex mortgage operations and regulatory guidance into practical, user-friendly resources for end users.

You should have proficiency with content authoring tools (Articulate, Captivate) and strong written communication, collaborating across departments to deliver timely learning solutions.

Qualifications

• Minimum of five (5) years of experience in instructional design, training development, technical writing, learning and development, or a related field.
• Experience developing training programs within mortgage, financial services, or other highly regulated operational environments is preferred.
• Familiarity with SharePoint, LMS, content authoring tools, and e-learning development platforms is preferred.
• Experience creating process documentation, job aids, training curricula, and knowledge resources that support operational excellence and employee performance.

Skills

Instructional design

Adult learning principles

Content authoring tools

Articulate

Captivate

Mortgage operations knowledge

Written communication

Cross-functional collaboration

SharePoint

MS Office

Tools

LMS platforms

Authoring tools

Job description

• Strong knowledge of instructional design methodologies and adult learning principles, including ADDIE or comparable instructional design frameworks.
• Proficiency with content authoring and e-learning development tools such as Articulate, Captivate, or similar platforms, with the ability to manage multiple projects, priorities, and deadlines simultaneously.
• Working knowledge of residential mortgage operations sufficient to develop training materials that are accurate, practical, and credible to end users.
• Excellent written communication skills, with the ability to create clear, organized, and user-focused documentation tailored to the needs of the intended audience.
• Demonstrated ability to translate complex operational, regulatory, and underwriting guidance into practical, easy-to-understand instructional materials and learning deliverables.
• Strong collaboration, organizational, problem-solving, and critical-thinking skills, with the ability to partner across departments, interpret business needs, and develop effective training solutions.
• Proficiency with SharePoint, Microsoft Office Suite, and other tools used to create, manage, and distribute learning content and documentation.

Experience Requirements:

• Minimum of five (5) years of experience in instructional design, training development, technical writing, learning and development, or a related field.
• Experience developing training programs and learning materials within a mortgage, financial services, or other highly regulated operational environment is preferred.
• Familiarity with SharePoint, learning management systems (LMS), content authoring tools, and e-learning development platforms is preferred.
• Demonstrated experience creating process documentation, job aids, training curricula, and knowledge resources that support operational excellence and employee performance.