Operational Training & Enablement Specialist

Nightowl Consulting; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Nightowl Consulting in the Philippines seeks a training specialist to support mortgage operations, onboarding, and communications across departments. You will design, deliver, and improve training materials to align with regulatory requirements and workflows.

You will use LMS tools, SharePoint, and Office 365 to create accessible resources, track progress, and collaborate with cross-functional teams to optimize training effectiveness in a fast-paced environment.

Qualifications

• Minimum of one year of professional experience in mortgage operations, training, onboarding, communications, operational support, process improvement, or a related field.
• Willingness to learn complex operational processes, systems, and regulatory requirements; mortgage industry experience is preferred.
• Experience with Encompass or a comparable enterprise workflow management system is preferred.
• Experience supporting operational training programs, onboarding initiatives, workflow documentation, or process improvement efforts is preferred.
• Experience leveraging technology solutions, including LMS platforms, SharePoint, virtual training tools, and AI-assisted productivity platforms, to enhance communication, training effectiveness, and workflow efficiency is strongly preferred.

Skills

Communication skills

Operational awareness

Organization & time management

Feedback synthesis

Critical thinking & problem solving

Interpersonal & collaboration

Office suite proficiency

Encompass knowledge

Training & onboarding

LMS & AI productivity tools

Tools

Microsoft Office Suite

Microsoft Teams

SharePoint

Encompass

LMS platforms

AI-assisted productivity tools

Job description

• Strong written and verbal communication skills, with the ability to tailor messaging and training content to diverse audiences and learning styles.
• Strong operational awareness and the ability to understand, navigate, and support interconnected workflows across multiple departments and business functions.
• Excellent organizational and time management skills, with the ability to manage multiple projects, shifting priorities, and evolving business needs simultaneously.
• Demonstrated ability to receive, synthesize, and apply feedback effectively while continuously improving training materials, communications, documentation, and operational support resources.
• Strong critical-thinking, problem-solving, and decision-making skills, with the ability to quickly learn new concepts, adapt to change, and perform effectively in a fast-paced environment.
• Strong interpersonal and collaboration skills, with the ability to build productive working relationships across teams and organizational levels.
• Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and other training- and communication-related software platforms.
• Working knowledge of Encompass and mortgage operational workflows is preferred.

Experience Requirements:

• Minimum of one (1) year of professional experience in mortgage operations, training, education, onboarding, communications, operational support, process improvement, or a related field.
• Demonstrated ability and willingness to learn complex operational processes, systems, and regulatory requirements; mortgage industry experience is preferred.
• Experience working with Encompass or a comparable enterprise workflow management system is preferred.
• Experience supporting operational training programs, onboarding initiatives, workflow documentation, or process improvement efforts is preferred.
• Experience leveraging technology solutions, including LMS platforms, SharePoint, virtual training tools, and AI-assisted productivity platforms, to enhance communication, training effectiveness, and workflow efficiency is strongly preferred.