Learning Experience Designer Specialist

AIA Philippines; Makati; On-site; PHP 500,000 - 750,000; Full time

Job summary

AIA Philippines is seeking an experienced Learning & Development professional to design and deliver engaging instructional content. The role shapes outcomes across instructional materials, UX considerations, and content strategy, while enabling effective trainer delivery and program evaluation.

The position emphasizes collaboration with cross-functional teams, stakeholder communication, and data-driven improvements to learning solutions within the Insurance sector.

Qualifications

• Bachelor's degree or equivalent in relevant fields.
• At least 2 years of experience in training, learning, or human development, preferably in Finance or Insurance.
• Certifications in Instructional Design, UX design or Project Management preferred.

Responsibilities

• Create engaging instructional materials (presentations, handouts, modules).
• Write clear, learner-friendly instructional text and scripts.
• Use instructional design methods to determine learning outcomes and approaches.
• Train facilitators and support train-the-trainer sessions.
• Participate in usability testing and create design specs and prototypes.
• Gather and analyze data to influence learning decisions and measure outcomes.
• Develop assessments aligned with learner outcomes and report on progress.

Skills

Instructional design

UX design

Content design

Data analysis

Project management

MS Office

Content authoring tools

Education

Bachelor's degree in Psychology, IT, Business Management, or Education

Tools

MS Office

Content Authoring Tools

Job description

• Create engaging and effective instructional materials such as presentation decks, handouts, interactive modules, etc
• Write clear, concise, and learner-friendly instructional text, audio scripts/video scripts
• Use instructional design systems to analyse learning needs and decide on relevant learning outcomes
• Determine the best approach and mode of instruction for supporting learners in achieving the target learning outcomes
• Train internal and/or external facilitators on how to deliver the learning solution

UX Design

• Bring content to life and translate human emotions into engaging learning experiences (regardless of the learning modality)
• Participate in usability testing
• Create user stories, prototypes, style guides, and design specifications
• Conceptualize and produce a wide variety of instructional media elements that are used to improve course content and assist user learning
• Actively support learning pilots, facilitate train-the-trainer sessions and observation exercises to ensure learning efficiency and identify vital interventions

Content Design

• Determine the variety of content that needs to be sourced based on identified learners’ needs
• Upload accurate documents and/or source files to the internal content library as per established guidelines
• Map out information architecture and taxonomy based on identified content to be sourced and influence the scope and sequence of learning topics
• Research learning tools and platforms that may be used to improve delivery of learning solutions
• Evaluate content feedback and recommend improvement points

Data Analysis

• Gather, analyse, and interpret data to influence design decisions on learning experience
• Track and analyse facilitator and course performance trends and translate these findings into actions to meet both learning and business goals
• Develop assessments that measure defined learner outcomes based on Kirkpatrick’s Levels of Evaluation Project Management
• Report achievements and risks to project leads

Project Management

• Lead and maintain weekly current project status, project timelines and review cycles, and report status to partners
• Bachelor's Degree or equivalent experience in Psychology, IT, Business Management, Education
• Industry: Learning and Development ; Finance or Insurance
• At Least 2 years experience in tasks related to training, learning, or human development; at least 2 years experience working in Finance or Insurance industry.
• Technical Skills: MS Office, Content Authoring Tools
• Certifications/ Licenses: Not required but preferred to have certification in Instructional Design, UX design or Project Management