Instructional Designer

VXI Global Holdings B.V. (Philippines); Makati; Hybrid; PHP 350,000 - 700,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) invites a proactive professional to develop and maintain knowledgebase articles and standard operating procedures.

You will coordinate a limited range of training materials to support call center operations in tandem with the Learning Solutions and Training Departments. Materials include eLearning, instructor-led training, job aids, facilitator and learner guides, and reference works.

Qualifications

• Bachelors/College Degree in Training and Development or Design/Multimedia or equivalent.
• 1–2 years of Content Management or Knowledge Management experience.
• Experience with authoring tools like the Microsoft Office Suite.
• Proficiency with knowledge management software and tools such as Salesforce, Doc360, JIRA.
• Excellent oral and written communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Background in training and adult learning theory and instructional design principles.
• Knowledge of the ADDIE model.
• Must be amenable to work in hybrid setup.
• For DVO Applicants - Work setup is 100% onsite.

Responsibilities

• Partner with Training and Operations in developing standard operating procedures, communication, and training materials to help the Operations Team perform their tasks.
• Curate and maintain a knowledgebase of sales enablement content easily accessible to the program's employees to ensure process accuracy and accessibility.
• Partner with Training and Instructional Design Teams in developing training initiatives, such as onboarding and continuous learning programs.
• Develop limited training materials such as knowledgebase articles, instructor-led training slides, facilitator and learner guides, handbooks, job aids, and reference works.
• Regularly audit the knowledgebase to ensure process relevance and applicability.
• Gather up-to-date information and integrate feedback into the knowledgebase content.

Skills

Content management

Knowledge management

Training & development

Instructional design

Project management

Communication skills

Education

Bachelor's degree in Training and Development or Design/Multimedia or equivalent

Tools

Microsoft Office Suite

Salesforce

Doc360

JIRA

Job description

About the role

The primary role is development and maintenance of knowledgebase articles and standard operating procedures. You will develop and coordinate a limited range of training materials to support call center operations in tandem with the Learning Solutions and Training Departments. Materials include eLearning, instructor-led training, and job aids.

Key responsibilities

• Partner with Training and Operations in developing standard operating procedures, communication, and training materials to help the Operations Team perform their tasks

• Curate and maintain a knowledgebase of sales enablement content easily accessible to the program's employees to ensure process accuracy and accessibility

• Partner with Training and Instructional Design Teams in developing training initiatives, such as onboarding and continuous learning programs

• Develop limited training materials such as knowledgebase articles, instructor-led training slides, facilitator and learner guides, handbooks, job aids, and reference works

• Regularly audit the knowledgebase to ensure process relevance and applicability

• Gather up-to-date information and integrate feedback into the knowledgebase content

Requirements:

• Bachelors/College Degree in Training and Development or Design/Multimedia or equivalent

• 1–2 years of Content Management or Knowledge Management experience

• Experience with authoring tools like the Microsoft Office Suite

• Proficiency with knowledge management software and tools such as Salesforce, Doc360, JIRA, etc.

• Excellent oral and written communication skills

• Ability to manage multiple projects in a fast-paced environment

• Background in training and adult learning theory and instructional design principles

• Knowledge and experience with the ADDIE model

• Must be amenable to work in hybrid setup

• For DVO Applicants - Work setup is 100% onsite