Instructional Design Specilaist

Concentrix Philippines; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Concentrix Philippines is seeking a Training Materials Developer to design and maintain learning modules for participants and facilitators, with clear objectives, activities, and content based on top call drivers and performance metrics.

Collaborate with subject-matter experts to ensure accuracy, resolve stakeholder conflicts, and continuously improve lesson specifications. You will lead delivery workshops, synthesize feedback, and adapt materials for diverse audiences.

Qualifications

• Bachelor's Degree in related field from a four-year college or university.
• 2-4 years of experience preferred.
• Professionalism and ability to develop relationships.
• Strong attention to detail.
• Self-starter with urgency under pressure.
• Able to multi-task, prioritize, and meet timelines.

Responsibilities

• Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements.
• Use program's existing content and collaborate with subject-matter experts to maintain accuracy and relevance.
• Gain consensus to resolve conflicting viewpoints from multiple stakeholders on training deliverables.
• Participate in internal/external status discussions and workshops as needed.
• Identify and provide improvement recommendations to lesson specifications and delivery methods.
• Interact and lead discussions with stakeholders to gather input on program needs and delivery strategies.
• Perform analysis, identify performance gaps, and recommend learning solutions.
• Collaborate with peers to propose creative learning solutions for diverse audiences.
• Monitor new content implementation, consolidate feedback, and update materials accordingly.
• Lead Train the Trainer sessions; synthesize feedback and follow up.

Skills

Communication

Multitasking

Attention to detail

Relationship building

Presentation skills

Adult learning

Content development

Education

Bachelor's degree in related field

Tools

Adobe Captivate

Articulate 360

Vyond

Photoshop

Illustrator

Job description

About the role

This role involves developing and maintaining training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements. You will use the program's existing source content and collaborate with subject-matter experts to maintain accuracy and relevance of materials.

Key responsibilities

• Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements

• Use program's existing source content, and collaborate with subject-matter experts to maintain accuracy and relevance of materials

• Gain consensus to resolve conflicting viewpoints from multiple stakeholders on training deliverables

• Participate in internal/external status discussions and workshops as needed

• Identify and provide improvement recommendations to lesson specifications, including suggesting alternative delivery methods/approaches

• Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies

• Perform analysis, including trending performance gaps and recommending a learning solution

• Collaborate with peers to propose creative learning solutions when developing training materials for different audiences

• Monitor the implementation of new content, organize and consolidate feedback from multiple sources, and update the material accordingly

• Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback

About you

• Bachelor's Degree in related field from a four-year college or university with 2 - 4 Years of Experience preferred

• Sense of professionalism and ability to develop relationships

• Strong attention to detail

• Self-starter, sense of urgency, and works well under pressure

• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

• Proficient in Microsoft Office

• Strong communication skills, both written and verbal

• Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond)

• Basic proficiency in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity)

• Effective presentation skills, including creative training techniques and adult/accelerated learning techniques