Training Content Designer (LMS Admin)

SSG; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

SSG is seeking a Learning and Development specialist to work with SMEs and the Training team to design, develop, and deliver engaging learning content for APAC client programs. The role involves producing eLearning, virtual class content, and instructor-led sessions using sound instructional design principles.

The position also covers LMS administration duties including enrollment, reporting, and course creation, with emphasis on applying adult learning principles and standards like SCORM.

Qualifications

• Learning and Development experience; BPO call center experience is a plus.
• Experience developing course curriculum including maps, content, quizzes and interactive exercises.
• Experience controlling Learning Management Systems.
• Proficiency in a design tool such as Adobe Illustrator or Canva.
• Ability to learn the business' products and processes quickly.
• Fluency in English is required.
• Excellent written and verbal communication, plus presentation skills.
• Interpersonal skills with professional diplomacy.
• Strong consulting, problem solving and analytical skills with attention to detail.
• Ability to organize and prioritize tasks in a fast-paced environment.
• Proficiency with Microsoft Office: Word, PowerPoint, Excel, Outlook, SharePoint.

Responsibilities

• Collaborate with SMEs and Training team to develop engaging content for Client Programs (eLearning, virtual and instructor-led).
• Develop prototypes, storyboards, scripts, course content, simulations and assessments for learning solutions.
• Create learning materials using eLearning authoring tools.
• Ensure LMS administration tasks such as enrollment, reporting, and course creation are performed.
• Apply adult learning principles and SCORM/AICC standards in design and delivery.
• Establish best practices for e-learning development and streamline production processes.

Skills

Learning & Development

English fluency

Communication skills

Microsoft Office

Tools

Adobe Illustrator

Canva

Job description

Role Summary

This position is responsible for working closely with Subject Matter Experts (SMEs) and the Training team to apply and develop learning strategies to build innovative, engaging, and interactive content for our Client Programs. Course deliverables include eLearning, virtual class content, and instructor-led courses produced using sound instructional design principles and standard methodologies. Hand-in-hand with controlling SSG’s Learning Management System (LMS) mainly for all APAC members.

Key Responsibilities:

• Conduct periodic needs analysis with business partners to identify course development needs within the organization.
• Collaborate/consult with Subject Matter Experts to identify key knowledge, skills, and abilities associated with learning objectives.
• Contribute to the innovation of learning products by contributing ideas for new training materials and improvement of existing training materials.
• Build prototypes, storyboards, scripts, course content, simulations, scenarios, assessments, etc. for learning solutions.
• Build learning materials using eLearning authoring tools.
• Use interactive, online learning models, AICC and SCORM standards, and adult learning principles to design and deliver effective training.
• Establish best practices surrounding e-learning development, including creating design templates and seeing opportunities to streamline the production process.
• LMS admin duties (enrollment, reporting, course creation, etc)

Qualifications/Working knowledge of:

• Learning and Development (BPO Call Center is a plus)
• Experience developing course curriculum including course maps (syllabus), content, quizzes and interactive exercises.
• Experience controlling Learning Management Systems.
• Proficiency on any design tool, such as Adobe Illustrator, Canva or other.
• Ability to learn the business' products and processes quickly.
• Fluency in English is required.
• Excellent communication skills including written, verbal listening and presentation.
• Excellent interpersonal skills including a professional and diplomatic demeanor.
• Excellent consulting, problem solving and analytical skills with a detail orientation.
• Ability to organize and prioritize tasks, while meeting deadlines in a fast-paced environment.
• Proficiency using standard Microsoft Office software such as Word, PowerPoint Excel, Outlook, SharePoint.