Instructional Design Specialist

PSG Global Solutions, LLC; Philippines; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

PSG Global Solutions INC, a Teleperformance company, is seeking an Instructional Design Specialist to develop engaging learning solutions for client programs and business stakeholders.

You will collaborate with SMEs and senior designers to create modules, storyboards, and LMS content, train learners, collect feedback, and support continuous improvements while aligning with adult learning principles in a hybrid Makati setup that follows US business hours.

Qualifications

• 1–2 years of experience in instructional design, eLearning development, training, learning operations, or related fields.
• Familiarity with ADDIE, SAM, or similar learning frameworks.
• Proficiency with at least one authoring tool such as Articulate Storyline, Rise, or Captivate.

Responsibilities

• Gather information and requirements from SMEs and stakeholders for training needs.
• Create learning content, storyboards, assessments, and materials using templates and standards.
• Develop and maintain eLearning modules using authoring tools.
• Upload, organize, and manage learning content within the LMS.
• Troubleshoot learner access, enrollment, and content issues.
• Ensure materials align with adult learning principles and objectives.

Skills

Instructional design

eLearning development

LMS management

Authoring tools

Tools

Articulate Storyline

Rise

Adobe Captivate

Job description

Privacy Notice

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Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process.

Job Description

The Instructional Design Specialist will support the development of engaging learning solutions for client programs and business stakeholders.

You will work closely with Subject Matter Experts (SMEs) and senior Instructional Designers to create learning modules, develop storyboards, maintain learning content within learning management systems, and support learning program implementation. You will also help collect learner feedback, troubleshoot learning access issues, and contribute to continuous improvements in training effectiveness.

This opportunity suits candidates with instructional design, eLearning development, training, or learning program support experience, particularly those with a background in education, instructional technology, HR development, communications, or multimedia development.

Key Responsibilities

• Support training needs analysis by gathering information and requirements from SMEs and business stakeholders.
• Develop learning content, storyboards, assessments, and supporting materials using established templates and instructional design standards.
• Assist in creating and maintaining eLearning modules using authoring tools and learning technologies.
• Upload, organize, and maintain learning content within the Learning Management System (LMS).
• Troubleshoot learner access, enrollment, and content-related issues within learning platforms.
• Ensure learning materials align with adult learning principles, established learning objectives, and organizational standards.
• Collect, organize, and summarize Level 1 and Level 2 evaluation data and learner feedback.
• Review learning content for quality, accuracy, consistency, and adherence to branding and formatting guidelines.
• Support project timelines, documentation, and learning development activities under the guidance of senior Instructional Designers.
• Explore and incorporate multimedia, gamification, and interactive learning elements to enhance learner engagement and knowledge retention.

Qualifications

• At least 1-2 years of experience in instructional design, eLearning development, training, learning operations, or a related field; internships, academic projects, or portfolio-based experience are welcome.
• Familiarity with instructional design methodologies such as ADDIE, SAM, or similar learning development frameworks.
• Proficiency in at least one eLearning authoring tool such as Articulate Storyline, Rise, Adobe Captivate, or similar platforms.
• Experience supporting or administering content within an LMS environment is preferred.
• Strong written and verbal communication skills with the ability to collaborate effectively with SMEs and cross-functional stakeholders.
• Strong attention to detail with the ability to review and maintain high-quality learning content.
• Analytical and problem-solving skills with the ability to identify and resolve learning content or system-related issues.
• Basic understanding of adult learning principles and learner engagement strategies.
• Experience working with multimedia tools, video editing, graphic design, or gamification techniques is preferred.
• Strong attention to detail and sound judgment in identifying issues and recommending corrective actions.
• Willingness to work in a hybrid arrangement in Makati and follow US business hours.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?