Instructional Design Specialist

LanguageLine Solutions UK; Philippines; Hybrid; PHP 300,000 - 600,000; Full time

Job summary

PSG Global Solutions is seeking an Instructional Designer to support training needs analysis, develop eLearning content, and manage LMS materials. The role involves collaboration with SMEs and stakeholders, ensuring alignment with adult learning principles and branding.

You will work in a hybrid setup in Makati, supporting US business hours and contributing to multimedia engaging learning experiences.

Qualifications

• 1–2 years in instructional design, eLearning or related field; internships welcome
• Familiarity with ADDIE/SAM or similar frameworks
• Proficiency with at least one eLearning authoring tool such as Storyline, Rise or Captivate
• Experience supporting or administering LMS content is preferred
• Strong written and verbal communication with SMEs and stakeholders
• Detail-oriented with quality control for learning content
• Analytical and problem-solving skills for content/system issues
• Basic understanding of adult learning principles and engagement strategies
• Experience with multimedia tools and gamification is a plus
• Hybrid work availability in Makati during US business hours

Responsibilities

• Support training needs analysis by gathering information from SMEs and stakeholders
• Develop learning content, storyboards, assessments, and materials using templates and standards
• Assist in creating and maintaining eLearning modules using authoring tools
• Upload, organize, and maintain content within the LMS
• Troubleshoot learner access, enrollment, and content issues
• Ensure materials align with adult learning principles and objectives
• Summarize Level 1 and Level 2 evaluation data and learner feedback
• Review content for quality, consistency, and branding guidelines
• Support project timelines and learning development activities under seniors
• Incorporate multimedia, gamification, and interactive elements to boost engagement

Skills

Instructional design

eLearning development

LMS administration

Stakeholder collaboration

Attention to detail

Multimedia integration

Education

Bachelor's degree in Education or related field

Tools

Articulate Storyline

Rise

Adobe Captivate

Job description

Key Responsibilities

• Support training needs analysis by gathering information and requirements from SMEs and business stakeholders.


• Develop learning content, storyboards, assessments, and supporting materials using established templates and instructional design standards.


• Assist in creating and maintaining eLearning modules using authoring tools and learning technologies.


• Upload, organize, and maintain learning content within the Learning Management System (LMS).


• Troubleshoot learner access, enrollment, and content-related issues within learning platforms.


• Ensure learning materials align with adult learning principles, established learning objectives, and organizational standards.


• Collect, organize, and summarize Level 1 and Level 2 evaluation data and learner feedback.


• Review learning content for quality, accuracy, consistency, and adherence to branding and formatting guidelines.


• Support project timelines, documentation, and learning development activities under the guidance of senior Instructional Designers.


• Explore and incorporate multimedia, gamification, and interactive learning elements to enhance learner engagement and knowledge retention.

Qualifications

• At least 1-2 years of experience in instructional design, eLearning development, training, learning operations, or a related field; internships, academic projects, or portfolio-based experience are welcome.


• Familiarity with instructional design methodologies such as ADDIE, SAM, or similar learning development frameworks.


• Proficiency in at least one eLearning authoring tool such as Articulate Storyline, Rise, Adobe Captivate, or similar platforms.


• Experience supporting or administering content within an LMS environment is preferred.


• Strong written and verbal communication skills with the ability to collaborate effectively with SMEs and cross-functional stakeholders.


• Strong attention to detail with the ability to review and maintain high-quality learning content.


• Analytical and problem solving skills with the ability to identify and resolve learning content or system-related issues.


• Basic understanding of adult learning principles and learner engagement strategies.


• Experience working with multimedia tools, video editing, graphic design, or gamification techniques is preferred.


• Strong attention to detail and sound judgment in identifying issues and recommending corrective actions.


• Willingness to work in a hybrid arrangement in Makati and follow US business hours.

Work Arrangement

Hybrid arrangement in Makati with US business hours.

Employer Information

PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA. As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct.

Ethical Commitment

We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants. If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero-retaliation policy, and you may also choose to report anonymously. You may report issues such as discrimination, unfair or unequal treatment, or bias.

Reporting & Protection

PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews. We never request payments for applications, applicant portals, or any other part of the hiring process. Always apply only through our official Careers portals.