Installed Base Analyst - Japanese Speaker-

PT Arbeit Infotech Indonesia; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

PT Arbeit Infotech Indonesia is seeking an Installed Base Analyst who speaks Japanese to support renewal activities from Manila. The role involves analyzing large data sets, delivering insights for renewals and upsell opportunities, and guiding the end-to-end renewal process with sales and renewal teams.

Requires fluent Japanese (N1/N2) and strong data skills, with a Bachelor’s degree and a willingness to work in a hybrid Manila setup.

Qualifications

• Fluent in Japanese (N1/N2) and basic English.
• Strong data handling and analytical skills.
• Ability to translate data into actionable insights.
• Experience in sales support, customer service or similar roles.
• Strong communication and stakeholder management skills.
• Adaptable and able to work in a dynamic environment.

Responsibilities

• Analyze large volumes of customer and subscription data (Installed Base Analysis).
• Generate insights and recommendations for renewal and upsell opportunities.
• Support end-to-end renewal process (analysis → recommendation → sales → execution).
• Collaborate with internal sales and renewal teams.
• Communicate with stakeholders and customers when needed.
• Manage administrative tasks such as ticket/case creation and follow-ups.
• Track renewals, expirations, and identify growth opportunities.

Skills

Japanese language (N1/N2)

Data analysis

Business insight

Stakeholder management

Sales support

Education

Bachelor's degree

Job description

Installed Base Analyst - Japanese Speaker-

Hybrid - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Installed Base Analyst (Japanese Speakers)

Setup: Remote (WFH – Philippines-based)

Working Hours: Follow Japan business hours

Hiring to support key client projects

Note: This position is open for local Philippines candidates only

In this role, you will be responsible for:

• Analyzing large volumes of customer and subscription data (Installed Base Analysis)
• Generating insights and recommendations for renewal and upsell opportunities
• Supporting the end-to-end renewal process (analysis → recommendation → sales → execution)
• Collaborating with internal sales and renewal teams
• Communicating with stakeholders and customers when needed
• Managing administrative tasks such as ticket/case creation and follow-ups
• Tracking renewals, expirations, and identifying business growth opportunities

We’re looking for someone who:

• Fluent in Japanese (N1/N2) basic English
• Has strong data handling and analytical skills
• Has good business sense (able to translate data into actionable insights)
• Has experience in sales support, customer service, technical support, or similar roles
• Has strong communication and stakeholder management skills
• Adaptable and able to work in a dynamic environment

Preview

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