Installation Operations Coordinator (Customer-Facing)

Virtustant; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Virtustant seeks an Installation Coordinator to manage 50-100 open installation jobs, acting as the primary liaison between customers and installers. You will ensure customers are informed and installers have required resources, delivering a smooth installation experience.

Ideal candidates are proactive problem-solvers with strong communication, organization, and teamwork skills, familiar with Airtable/Shopify and spreadsheet tools. On-site Philippines role with daytime hours.

Qualifications

• Experience in construction or working with contractors is desirable.
• Strong problem-solving and customer service abilities.
• Excellent communication in English.
• Familiarity with spreadsheets and general computer software.

Responsibilities

• Manage 50-100 open installation jobs at any given time.
• Educate customers on the installation process.
• Coordinate with installers to ensure they have what they need.
• Schedule installations and manage job timelines.
• Serve as the intermediary between customers and installers.
• Troubleshoot and resolve issues during installations.

Skills

Customer service

Problem-solving

Organizational skills

Communication skills

Team collaboration

Tools

Airtable

Shopify

Spreadsheets

Job description

Virtustant seeks an Installation Coordinator to manage 50-100 open installation jobs, acting as the primary liaison between customers and installers. You will ensure customers are informed and installers have required resources, delivering a smooth installation experience.

Ideal candidates are proactive problem-solvers with strong communication, organization, and teamwork skills, familiar with Airtable/Shopify and spreadsheet tools. On-site Philippines role with daytime hours.