Scheduling & Operations Coordinator II

Vertiv Co; Mandaluyong; On-site; PHP 320,000 - 520,000; Full time

Job summary

Vertiv Co in the Philippines seeks a Service Scheduling Support Coordinator to help schedule field service engineers, coordinate with customers via phone and email, and ensure accurate job data entry and timely service delivery.

You will work with regional operations to maintain scheduling accuracy, adhere to SLAs, and support billing handoffs with precise documentation and continuous process improvement.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations Management, or a related field required.
• MBA or equivalent advanced degree is a plus.
• 1–3 years relevant experience in scheduling, coordination, customer service, or operations support.
• Experience working with scheduling or service management systems preferred.
• Strong attention to detail and data accuracy.
• Good communication skills (verbal and written).
• Comfortable handling phone and email customer interactions.
• Ability to work in a fast-paced, target-driven environment.
• Basic exposure to service operations, scheduling, or coordination roles
• Familiarity with operational systems or service management tools
• Awareness of process improvement practices (e.g., Lean, standard work, checklists
• Experience supporting cross-functional coordination (e.g., parts, technical teams, customer service)

Responsibilities

• Scheduling & Service Coordination: Support the scheduling and deployment of field service engineers based on priority, availability, and SLAs.
• Book service work through phone and email coordination with customers.
• Ensure accurate and complete entry of job details into the system for engineering execution.
• Monitor daily scheduling queues and respond to new maintenance contracts and service repair requests.
• Update systems in real time to reflect appointment confirmations, changes, and completions.
• Operational Execution & Accuracy: Run and review daily reports to capture new service requirements and ensure proper scheduling actions are taken.
• Ensure all service documentation and job descriptions are complete and accurate.
• Review engineers’ service reports to ensure all PO line items are completed and validate that charges align before moving orders to “Awaiting Billing.”
• Verify completeness of service details prior to handoff to billing to prevent delays or rework.
• Maintain high attention to detail to prevent scheduling conflicts, billing discrepancies, or data inaccuracies.
• Escalate discrepancies, documentation gaps, or operational issues to Senior Analysts or Supervisors in a timely manner.
• Customer & Internal Coordination: Act as first-level point of contact for scheduling-related enquiries.
• Coordinate with parts supply, technical teams, and sales when required to ensure readiness for service delivery.
• Provide timely updates to customers regarding booking confirmations and changes.
• Maintain professional and service-oriented communication at all times.
• Compliance & Process Adherence: Perform all activities in compliance with International Trade Compliance (ITC) regulations and company policies.
• Follow established scheduling processes and standard operating procedures.
• Support transition activities by actively participating in knowledge transfer sessions and applying learnings in daily operations.

Skills

Attention to detail

Verbal and written communication

Time management

Cross-functional coordination

Adaptability in fast-paced environment

Education

Bachelor's degree in Business, Engineering, Operations Management, or related field

MBA or equivalent advanced degree

Tools

Scheduling systems

Service management systems

Job description

Vertiv Co in the Philippines seeks a Service Scheduling Support Coordinator to help schedule field service engineers, coordinate with customers via phone and email, and ensure accurate job data entry and timely service delivery.

You will work with regional operations to maintain scheduling accuracy, adhere to SLAs, and support billing handoffs with precise documentation and continuous process improvement.