Inside Sales Team Lead: Coaching & Growth

Nityo Infotech Services Philippines Inc.

Taguig

Hybrid

PHP 781,000 - 1,228,000

Full time

10 days ago

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Job summary

Nityo Infotech Services Philippines Inc. is seeking an Inside Sales Team Lead to guide a team of Inside Sales Representatives making outbound calls to US clients. You will coach, mentor, and manage performance to ensure targets, quality, and customer experiences are outstanding daily.

You will supervise training, conduct 1:1s, review KPIs, and collaborate with Marketing & Sales to design campaigns. Strong English, CRM skills, and the ability to lead in a fast‑paced setting are essential.

Qualifications

2+ years of B2B inside‑sales experience, including outbound calling and negotiation.
2+ years of people‑management or supervisory experience.
Fluent in written and oral English, with a neutral accent for clear communication with U.S. customers.
CRM proficiency (Salesforce, HubSpot) and Google Suite Applications.

Responsibilities

Supervise, train, and inspire a team of Inside Sales Representatives.
Conduct regular 1:1s, performance reviews, and coaching sessions.
Monitor KPIs and implement action plans to drive continuous improvement.
Lead by example with outbound prospecting to generate new Jobley accounts.
Collaborate with Marketing & Sales to design campaigns that move leads through the funnel.
Negotiate agreements and close deals when necessary.
Maintain accurate CRM records and pipeline forecasts.
Identify process inefficiencies and recommend improvements.
Partner with other teams (e.g., Operations, Customer Success) to resolve escalations.
Prepare weekly and monthly sales reports for regional leadership.