Inside Sales Team Lead

Tiger Ux; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Transportation allowance

Rice allowance

Sales incentives

Leave conversion

Performance reviews

HMO coverage for 2 dependents

Night differential

Job summary

Tiger Ux in Taguig City, Philippines, seeks an Inside Sales Supervisor to lead, coach, and grow a high-performing team of Inside Sales Representatives. You will drive KPI attainment through structured coaching, performance evaluations, and targeted action plans.

You will spearhead outbound prospecting, support sales and marketing initiatives, assist in closing deals, and ensure accurate CRM maintenance while identifying opportunities for process improvements to enhance team productivity in a

Qualifications

• Bachelor's degree preferred in Business or related field.
• Excellent spoken English with a neutral accent.
• Strong communication, negotiation, and objection-handling abilities.
• Proven ability to manage high-stakes calls and coach reps to similar results.
• At least 2 years of experience in B2B inside sales.
• Minimum 2 years supervisory experience managing 5+ reps and meeting KPIs.
• Strong track record of improving team performance via evaluations and action plans.
• Proficient in CRM platforms (Salesforce/HubSpot) and Google Workspace.
• Able to analyze KPI data to identify improvements.
• Experience expanding sales teams or processes.
• Adaptable to a fast-paced startup environment.

Responsibilities

• Supervise, train, and mentor Inside Sales Representatives to strengthen their skills and overall performance.
• Ensure achievement of KPIs through regular coaching, evaluations, and action plans.
• Drive business growth through outbound prospecting and support for sales/marketing initiatives; assist in closing deals; maintain CRM records.
• Identify opportunities for process improvement and implement strategies to boost productivity.
• Collaborate with cross-functional teams to address operational concerns and escalations.
• Evaluate sales data and provide insights to guide coaching and refine strategies.

Skills

Leadership

Coaching

Communication

Negotiation

KPI analysis

Education

Bachelor's degree in business

Tools

Salesforce

HubSpot

Google Workspace

Job description

Role Overview

• Supervise, train, and mentor Inside Sales Representatives to strengthen their skills and overall performance.
• Ensure the achievement of key performance indicators (KPIs) through regular coaching, performance evaluations, and the development of action plans.
• Drive business growth through outbound prospecting, support sales and marketing initiatives, assist in closing deals, and ensure accurate maintenance of CRM records.
• Identify opportunities for process improvement and implement strategies to enhance team productivity and performance.
• Work closely with cross-functional teams to address operational concerns and resolve sales-related issues and escalations.
• Evaluate sales performance data and provide actionable insights to guide coaching efforts, refine sales strategies, and promote continuous improvement.

Required Qualifications

• A bachelor’s degree in Business, Communications, or a related field is preferred.
• Must have excellent spoken English skills with a clear and neutral accent.
• Must possess strong communication, negotiation, and objection-handling abilities.
• Must have a proven ability to manage high-stakes calls and coach sales representatives to achieve similar results.
• Must have at least two years of experience in B2B inside sales.
• Must have a minimum of two years of supervisory experience managing teams of five or more representatives while meeting established KPIs.
• Must demonstrate a strong track record of improving team performance through evaluations, action plans, and effective conflict resolution.
• Must be proficient in CRM platforms such as Salesforce or HubSpot, as well as Google Workspace applications.
• Must be capable of independently analyzing and interpreting KPI data to assess performance and identify areas for improvement.
• Must have experience contributing to the expansion and development of sales teams or processes.
• Must be adaptable and able to perform effectively in a fast-paced startup environment.

Perks & Benefits

• Transportation Allowance
• Rice Allowance
• Sales Incentives
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Work Schedule/Setup: Monday to Friday, night shift (DST Dependent)
Employment Type: Full-time
Work Location: On-site, BGC, Taguig City, Philippines