Inside Sales Support Intermediate

MicroSourcing International; Quezon City; Hybrid; PHP 469,000 - 737,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Competitive rewards

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Hybrid work arrangements

Job summary

MicroSourcing is hiring an Inside Sales Support in Eastwood, Quezon City. This hybrid role supports the Lions Floor outside sales team and dealer network, handling sales outreach, lead nurturing, and account servicing to grow market share and ensure smooth order processing.

Responsibilities include engaging with customers, coordinating with Customer Service and Logistics, and leveraging CRM/ERP tools. The position offers a hybrid setup with night shift and opportunities for career growth within

Qualifications

• 2+ years of inside sales, customer service, or sales support experience in a B2B environment (flooring, building materials, or related industry preferred).
• Strong verbal and written English communication skills.
• Proficiency with CRM and ERP systems (SAP experience preferred).

Responsibilities

• Sales Outreach & Lead Nurturing
• Call on inactive and low-volume accounts to re-engage business
• Follow up with dealers on aged or pending orders to secure delivery dates
• Promote current promotions, Pricing Specials, SPIF programs, and merchandising opportunities
• Coordinate dealer sample and merchandising requests
• Track dealer compliance for display and merchandising commitments

Skills

Inside sales experience

English communication

Multitasking

Customer service

Team collaboration

Tools

CRM

ERP systems (SAP)

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Inside Sales Support

Location: Eastwood, Quezon city

Work setup & shift: [Hybrid | Night Shift]

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Position Overview

The Inside Sales Support role will provide critical sales, customer service, and administrative assistance to Lions Floor's outside sales team and dealer network. This position is responsible for engaging with existing and prospective customers, maintaining accurate account records, and driving sales initiatives that help grow market share, improve dealer satisfaction, and ensure smooth order processing.

Key Responsibilities

• Sales Outreach & Lead Nurturing
• Call on inactive and low-volume accounts to re-engage business.
• Follow up with dealers on aged or pending orders to secure delivery dates.
• Promote current promotions, Pricing Specials, SPIF programs, and merchandising opportunities.
• Conduct targeted outreach to interior designers, builders, and potential dealer partners.
• Support lead generation efforts by identifying and qualifying new prospects.
• Identify territory gaps and recommend potential new dealer or designer targets.
• Account & Customer Service Support
• Respond to dealer and customer inquiries regarding product availability, pricing, and lead times.
• Coordinate with Customer Service and Logistics teams to resolve order or delivery issues.
• Handle end-user claim calls when retailers have gone out of business and provide resolution guidance.
• Gather customer feedback to identify opportunities for service improvement.
• Assist in Claims returns
• Marketing & Merchandising Assistance
• Coordinate dealer sample and merchandising requests.
• Track dealer compliance for display and merchandising commitments.

Qualifications & Skills

• 2+ years of inside sales, customer service, or sales support experience in a B2B environment (flooring, building materials, or related industry preferred).
• Strong verbal and written English communication skills.
• Proficiency with CRM and ERP systems (SAP experience preferred).
• Ability to manage multiple priorities, meet deadlines, and work collaboratively with cross-functional teams.
• Highly organized with strong attention to detail.
• Proactive and resourceful, with a customer-first mindset.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent.

We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment.

Our way of life.

Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply